Kathryn Kaiser
Coral Springs,#2UPDATE Employee
Fri, August 13, 2004
The fact scenario provided in this report is simply inaccurate. To begin with, the individual making this complaint is not the customer of record. The customer of record is actually residing in Greece and we have been in communication with him on several occasions in writing over the past 6 weeks. Secondly, this shipment was picked up pursuant to a written contract executed by the customer of record. Under the terms and conditions of that contract, the customer was required to pay his price quotation amount three days prior to pick up. This payment not made, however, given his consistent assurances that the payment would be forthcoming, prior to his pick up, services were tendered as promised. His shipment was dispatched and has arrived at destination. His shipment remains on hold until payment is tendered. As of today, August 13, 2004, this company has not received the payment due on his account, although in fairness to the customer, an attempt was made to wire same in late July, approximately 2 months following the pick up of his shipment. Due to an inadvertent error in our invoicing system the wire from his end failed. It would appear that the individual complaining to this report either (a) does not understand the contractual facts of the matter, all of which are well documented or (b) would prefer that we simply continue to render services without payment.