- Report: #1253019
Complaint Review: don't lease your modem . com - Orem Utah
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Author Not Confirmed
Why?
don't lease your modem . com
I-15 N. Center St Orem, 84058 Utah, USA
Phone:
(608)-618-0118
Web:
dontleaseyourmodem.com
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don't lease your modem . com Fraudulant, rip-off, lies, deceitful Orem Utah
After leasing my modem for Xfinity for $10.00 per month, I thought I could save money by buying a modem online. I found the web site : dontleaseyourmodem.com and found the exact make and model modem that I was leasing from Xfinity. On Xfinity's website, this modem is listed as compatible, so I paid the $174.39 for the Cisco model DPC3941T. It arrived soon after with instructions on how to get it working. I hooked it up and it worked great. I was getting the same speed as the rented modem and all was good with the world. Now it gets interesting: A few weeks later I received a notice from Xfinity that my internet speed was increasing for free! All I had to do was shut dowm my computer, shut down the modem, wait a bit, then turn it all on again, and presto, more speed. But, no way. Same speed. So I thought I was in a spot that wasn't covered for the extra speed and thought no more about it. Another few weeks pass, and I wanted to add another TV outlet. The Xfinity installer comes, installs the outlet and does a equipment check. He discovers that the modem I bought wasn't registered on my Xfinity account. It was working, but not at the new faster speeds. He told me to contact Xfinity's custmer service and find out why. I did, and Xfinity stated that this modem was a previously used leased modem in Florida, and they would not register to me because I did not purchase it new, and this modem may have been stolen or the previous owner didn not pay thier bill. To make a long story longer, the modem sold to be my dontleaseyourmodem.com was NOT new and because it was a previoulsy leased modem from Xfinity, they would NOT register it to my account and I can not get the speed I am paying for. DNLYM.com will not refund my money, saying that since it works, it is Xfinity's problem and mine. This company is selling used modems, stating that they are new. Since they are used, Xfinity will NOT register them and you will not get the speeds your paying for.
