I went online to a Spybot Search & Destroy Web site advettising a 3 yr service for 19.95. I followed all of the instructions , e-mail , name. credit card info and submitted and then Download Pros came up and thanked me for choosing them to provide me with numerous websites. I checked my credit card and over $85.00 was charged to my account. I called the credit card number to dispute it and they gave me a ph. number reported to them with the charge. It is a fully automated ph. number and you cannot speak to anyone. You cannot find a ph. number to talk to a live person from Downloadpros.net. I sent them numerous messages for a refund without a response from the, I am now disputing the charge with my card co. This is a scam and ripoff company.