- Report: #278439
Complaint Review: Doxy Lingerie - Maryland Heights Missouri
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Author Confirmed
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Doxy Lingerie
11088 Millpark Drive, Suite 136 Maryland Heights, 63043 Missouri, U.S.A.
Phone:
866-2951441
Web:
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Doxy Lingerie Ripping Off Overseas Now Ripped off Maryland Heights Missouri
Hi i am Michael and i am from Australia.
i have ordered from doxy once before everything went smoothly got the item in a good time perfect size charged a good amount and was very happy.
my fiances brithday started to come up so thought would get something special to celebrate, another site had the same stuff but was a bit on the expensive side so remembered doxy and they had good prices so thought i would go back and try that.
found the items and placed the order on 13th Aug 07 that same day got a email with the link to check the order status, no problem....a few weeks pass and still nothing so check the status, nothing changed.
after 3 emails they reply saying sorry an item you ordered was not in stock with the color you asked, again no problem change the color..."yes sir your order will ship tomorrow"
still nothing. at the beginning of september i emailed back asking about my order and where it was. a reply saying my card had declined the first time but the next attempt worked, order will ship tomorrow.
15th sept my card was charged not the full amount tho which was very strange but didnt think much of it....it is now as i send this email 12th Oct 2 months after i placed the order.
my emails are no longer answered, phone calls go right to a voicebox and i find this site and sad to learn it has happened to ALOT of people, mainly in the USA but still alot.
numbers to call: normal number they give 1(866)2951441 everyone knows what happens if you call that (nothing)
number an international phone connect gave me listed for that company (314)4232250
someone on this site posted the owners number jennifer or something (269)9989718 she would be extreamly stupid to keep that number if she saw this site or and probably hundreds of calls from very angry people but you never know in this world.
if anyone has actally had progress in there problem with this place feel free to share with others. this lady has started stealing from people from overseas now and some people do not just sit back and do nothing.
best of luck to everyone.
Aust_guy
Alice Springs
Australia
i have ordered from doxy once before everything went smoothly got the item in a good time perfect size charged a good amount and was very happy.
my fiances brithday started to come up so thought would get something special to celebrate, another site had the same stuff but was a bit on the expensive side so remembered doxy and they had good prices so thought i would go back and try that.
found the items and placed the order on 13th Aug 07 that same day got a email with the link to check the order status, no problem....a few weeks pass and still nothing so check the status, nothing changed.
after 3 emails they reply saying sorry an item you ordered was not in stock with the color you asked, again no problem change the color..."yes sir your order will ship tomorrow"
still nothing. at the beginning of september i emailed back asking about my order and where it was. a reply saying my card had declined the first time but the next attempt worked, order will ship tomorrow.
15th sept my card was charged not the full amount tho which was very strange but didnt think much of it....it is now as i send this email 12th Oct 2 months after i placed the order.
my emails are no longer answered, phone calls go right to a voicebox and i find this site and sad to learn it has happened to ALOT of people, mainly in the USA but still alot.
numbers to call: normal number they give 1(866)2951441 everyone knows what happens if you call that (nothing)
number an international phone connect gave me listed for that company (314)4232250
someone on this site posted the owners number jennifer or something (269)9989718 she would be extreamly stupid to keep that number if she saw this site or and probably hundreds of calls from very angry people but you never know in this world.
if anyone has actally had progress in there problem with this place feel free to share with others. this lady has started stealing from people from overseas now and some people do not just sit back and do nothing.
best of luck to everyone.
Aust_guy
Alice Springs
Australia
1 Updates & Rebuttals
Aust_guy
Alice Springs,Australia,
Australia
UPDATE
#2Author of original report
Thu, October 11, 2007
just some of the emails that i actally got from doxy.com but after 4 emails now i have heard nothing so think she has blocked me or is ignoring her emails >>>>>>>> Your order was placed on hold after our previous conversation because your credit card had declined. We finally got it to go through on the 12th and your order should ship tomorrow. Doxy Michael wrote: goodmorning, below should be emails between myself and the customer support about an order i placed a month ago. i placed the order on 13th Aug and it is now the 17th of Sept, in the last email i recived i was told my order would be shipped the next day of that email which would have been the 3rd or 4th, i am yet to recive any confermation on the order. i look up the status of my order on the doxy website and it says it is on hold but it has said that for the last week, i assumed that i would have be sent an email if there were any further problems but i geuss i was wrong. all i am asking for is to know what is going on with the order and why it has taken over a month. i know that if an item is not instock it can take up to 60 days to ship BUT when i placed my order all the items were instock and still are for i have looked on the website. please reply soon so i know what is going on thank you Michael >From: Doxy >To: Michael D >Subject: Re: order # yhst------ >Date: Mon, 3 Sep 2007 21:23:55 -0700 (PDT) > >No problem. I will ship the Black/Red to you tomorrow. > > Doxy > Customer Support > > >Michael wrote: > thank you so much for the reply :) the Black/Red should do just fine >thank >you. > > > >From: Doxy > >To: Michael D > >Subject: Re: order # yhst------------ > >Date: Mon, 3 Sep 2007 19:06:19 -0700 (PDT) > > > >Hi Michael. I apologize for the inconvenience. Item #CQ-1132 is on > >backorder in Black/Fuchsia. I do have it in stock in Black/Red or > >Black/Green, would you like me to send one of those colors instead? > > > > Doxy > > Customer Support > > > > > >Michael wrote: > > this is the second email i have sent regarding an order i placed on > >08/13/07 on the online store. > >i have had no confermation on if the order has been sent or processed or > >has had a problem. the items were for a persons birthday which has passed and i > >had no reply to the email i sent about 4 days ago. > >i would like to know what the situation is with my order if i dont have to > >worry about things and it will be sent or if i have to go elsewhere. > >i like the site it rivels over many other sites and had a great selection > >and price, it is a shame that i am having to send these emails but i do need to know what is happening. > > > >thank you for your time > >regards, > >Michael D > >
