Elliott
Tucson,#2Author of original report
Thu, July 10, 2008
So I started getting responses from another individual at the company named "Donn". I want to start off with the fact that Donn was the first time I felt someone not only read all my emails but was respectful, told me what he saw and understood though the situation I was now in. He made me believe that even though I needed to talk about how much this had bothered me that he understood and we could work out a solution. The one he offered would work for me. He would ship to me once I provide I had bought a shipping label to ship to him. this way I could see that at least SOMETHING had been shipped to me and we could go forward. So I replied with how I felt about all this, addressed some of the issues he mentioned and my sides of things and that I did think we could make this work. He had finally answered my question on if it would be sent overnight again, the answer was yes. I had one final question: "Can I get the specs to ensure were not going to have a problem here. I want to confirm the laptop I am getting is exactly the same as the one I have." For my question I got a new joy added to my life... a new person brought into the mix. They did not sign there emails again (Gee how nice I am talking to who knows again nice of you to come back into the conversation) and they went back to coining the phrases I had already heard and that were leading us back to no where. "We can not ship until we see proof you have shipped." ??!?!?!?!?!? How can I send proof if I send you my only laptop? How can I see your proof, cancel the claim as you requested in paypal anything if I do not have a laptop!!! Did you read my emails at all or the paypal dispute????!!!!!! My god it never ends is this some sort of tactic to wear the person down? Am I supposed to just give up? Well much to their surprise I am not only not giving up but I am giving my credit card company the go ahead that this seller and I could not come to an agreement in any fashion and I never want to deal with them again. Again for some reason knowing the prior conversations, knowing what your customer has already stated, knowing that your company caused this not the customer did not matter to them. They care about themselves and to those whom they may put out... all they can say is Oh well this is our policy. I paid on time, I did everything a good buyer is supposed to do and I have taken way to much grief over this companies Screw up. Yet for some reason I am supposed to take more. I wish I could say I hope they changed but after all this its obvious they have no intention of doing anything but being self serving... which is only going to hurt the next person who has a problem with them.