D. Johnson
Pittsburgh,#2REBUTTAL Individual responds
Tue, August 12, 2008
This report is most-likely a false report created by a competitor of ours. This is not the first time this year that we've dealt with this. Kelli Robinson, the author of the report, has filed similar reports with several consumer protection/information sites ever since he made his purchase with us earlier this year. I've personally spoken with Kelli several times at length and each time he seems very coherent and understanding of our process and procedures with regards to our services; however, behind the scenes, we receive complaints regarding everything from our customer service to the legitimacy of our business, etc. HERE ARE SOME KEY FACTS REGARDING HIS TRANSACTION WITH US: -I've NEVER told him my name was Chris nor IS my name Chris. -The service he purchased was administered and delivered in the time-frame that we prescribed. His Nevada shelf corp was shipped to us from Nevada (via UPS : 1Z3746WY0340464823). We inspected the documents and overnight-ed them (via USPS : EH392307504US) to Kelli for him to receive the very next day as we promised. -Kelli has tried to pay for services with accounts that have insufficient funds which, consequently, delayed services that he purchased. -I am the only person Kelli has had contact with since his purchase with us. I referred him to my wife, who works for a different company, to get advice on something unrelated and she spoke to him once over 3 months ago. She has nothing to do with his purchase with us at all. Her being mentioned (at all) in his complaint makes his intent obvious; to reduce our business. -Kelli is from Castro Valley, CA and not Pleasanton, CA. I'm puzzled as to what "rogue associates" and "fake phone calls" are and I've never given ANY of my clients a cell phone number to contact me. As of August 6th, 2008, Kelli is still emailing me directly inquiring about services he's received! Why would he do this if what he's claiming is true? Any questions about this posting, please email us at [email protected].