- Report: #756544
Complaint Review: Dressale.com - Hong Kong Internet
-
Author Not Confirmed
Why?
Dressale.com
Room 1905, Nam Wo Hong Blg 148 Wing Lok Street Hong Kong, Internet, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dressale.com Ordered wedding dress, arrived too short, wrong material and missing shawl Hong Kong, Internet
I purchased a custom made wedding dress from [email protected] back in March for my wedding in May. I had to give them my measurements, request my colour and material preference. When my wedding dress arrived it was made in taffeta when I requested satin. It was also 3 inches too short and was missing the shawl which I paid extra for.
I have since been sending emails back and forth with their customer services and have had to send photos of the dress for them to see the issues. I have had 5 replies now stating that I will be reimbursed the full amount and to give them 5 working days before checking my credit card for the refund. Then I receive other emails stating that they cannot give me a refund or asking for photos when I have sent them photos on numerous occassions since I received the dress. I never get an email response back from the same person, it is always someone different. I have requested a contact number from their complaints department and I have never been given one. This company should be reported to the highest, as I have reviewed numerous complaints online since from other customers. I am still waiting for a full refund and have my doubts that I will ever see it.
I have since been sending emails back and forth with their customer services and have had to send photos of the dress for them to see the issues. I have had 5 replies now stating that I will be reimbursed the full amount and to give them 5 working days before checking my credit card for the refund. Then I receive other emails stating that they cannot give me a refund or asking for photos when I have sent them photos on numerous occassions since I received the dress. I never get an email response back from the same person, it is always someone different. I have requested a contact number from their complaints department and I have never been given one. This company should be reported to the highest, as I have reviewed numerous complaints online since from other customers. I am still waiting for a full refund and have my doubts that I will ever see it.
1 Updates & Rebuttals
Dressale
New York,New York,
sincere apology from dressale.com
#2REBUTTAL Owner of company
Wed, May 29, 2013
Dear customer:
We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.
As for your issues, you can contact us via our email [email protected] ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there.
Thank you,
Dressale
