- Report: #1283013
Complaint Review: Dresslily - Internet
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Author Confirmed
Why?
Dresslily
Internet, USA
Web:
http://www.dresslily.com/
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Dresslily dresslily.com Completely completely scammed me in every way possible. Internet
It took them over a week just to process the original order. Then once finally shipped, it was over 6 weeks for the order to arrive. And it was not anything close to as described. The colour was WAY off, the quality was very cheap, and the size measurements were way smaller than was advertised. I couldn't fit it at all and ended up having to buy a new winter jacket from a local store as the weather was already cold.
I knew their return policy said I could return any item for ANY reason within 30 days of receipt, so I followed their procedure and opened a complaint on their support section that next day... but I heard NOTHING back from them for over 2 months. I complained to Paypal who arbitrated the case and after getting several lowball offers from them and the most ridiculous runaround I have ever seen, they still didn't refund me. Then, Dresslily support finally responded to my complaint and said I needed to provide a lengthy series of photos and measurements that proved the item was not as it said it was, and they STILL denied anything was wrong. (Even though their own policy states that any item can be returned if you're unsatisfied, for ANY reason). There were no other means of contact, no phone number or email address; even comments on their facebook page are moderated.
Eventually a threat of legal action prompted several low ball offers before they FINALLY agreed to repay my full purchase price if I sent them the item via tracked mail, at my expense. Which I did. Everything was fine until I told them the item had been signed for... and all the sudden POOF they would not refund my money. So now I am out the amount I paid for the item, the item itself, the hours I took to dispute it AND the money to send it back to them. SCAM ARTISTS!!!!!! I can't believe anyone would choose to do business with them including Paypal and I am seriously considering launching a class action suit against them.
