- Report: #381359
Complaint Review: Dri Wu Yi Pixie Tea - Internet
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Author Confirmed
Why?
Dri Wu Yi Pixie Tea
www.wuyipixiepack.com Internet, U.S.A.
Phone:
800-919-2846
Web:
N/A
Categories:
Business Rating:
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Dri Wu Yi Pixie Tea Ripped off by free trial offer and overcharged Internet
I ordered a free sample of weight loss tea, Sept 8/08, the charge was for shipping and handling only. I didn't receive anything until Oct 14/08. In the meantime I was charged the shipping and handling fee of $6.82, Sept 20th on my Visa bill, when I called to complain about the charge but no product I was told they were having issues with Canadian customs and the products was released and I would receive it shortly.
Imagine my surprise when I was billed $67.49 on my Visa the day after I received the so called free product. I tried the website and got an error message that it was no longer available, I called the 800-919-2846 # and waited a very long time before an agent advised me that I had 14 days to try the product and unless I called to cancel I was billed the full amount for the product. I was very irate and agreed to return their product but he couldn't give me an address to send it to so he finally agreed that I could keep the product and they would refund my $67.49 within the next 7-14 days. I'm on standby waiting to see if this actually happens, in the meantime a warning to others, there was no fine print or indication about the large charge.
Don't order it, big scam.
Sylvia
Wasaga Beach, Ontario
Canada
Imagine my surprise when I was billed $67.49 on my Visa the day after I received the so called free product. I tried the website and got an error message that it was no longer available, I called the 800-919-2846 # and waited a very long time before an agent advised me that I had 14 days to try the product and unless I called to cancel I was billed the full amount for the product. I was very irate and agreed to return their product but he couldn't give me an address to send it to so he finally agreed that I could keep the product and they would refund my $67.49 within the next 7-14 days. I'm on standby waiting to see if this actually happens, in the meantime a warning to others, there was no fine print or indication about the large charge.
Don't order it, big scam.
Sylvia
Wasaga Beach, Ontario
Canada
1 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
100% Customer Satisfaction is Our Goal
#2UPDATE Employee
Fri, November 14, 2008
Hello my name is Connie. I'm the customer service agent for WuYi Pixie's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You should certainly see the charges returned for the first month. You may also contact my manager, her e-mail is [email protected] or if you call our customer service line 1-800-919-2846. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSA WuYi Pixies
