Complaint Review: Drive Time - Newport News Virginia

I decided to lease a vehicle from Drive Time and it has become the worst mistake of my life.  I obtained my lease in March and the vehicle has been in the repair shop over 5 times.  The FIRST problem I had happened within a week of getting the vehicle.  The vehicle was a Jeep and was leased to me without being checked for problems because It had no back brakes.  After going thru thier warranty company and 2 different shops, they were fixed.  That problem only cost me 2 days worth of work. 

The SECOND problem is the brakes in the front have the cheapest brakes available and it sounds like I'm killing a cat everytime I use them.  Of course this is not covered because the brakes were not worn down enough to be replaced.  The THIRD problem was several recalls on the vehicle themselves that had to be done by JEEP, and that required more missed work, and continues to have a recall on the ignition switch that JEEP doesn't feel is important enough to provide the parts just yet. I have however had the truck just cut off on the iterstate due to that faulty ignition switch causing me to almost be killed due to oncoming traffic.  The FOURTH is a problem with the Air bags.

  The diagnostic took 3 weeks to be done, and finally I was told to take it to the jeep dealer because my passenger airbags wouldn't deploy if I were hit.  The FIFTH problem was the truck cutting on and off, failing power, electrical failure, and several system lights being activated.  I was told that I needed a tune up and had to have my spark plugs replaced.  Of course all f these things are not covered by the warranty company"Aeverex" and had to be paid by me.  Corporate said "Due to my many problems, we will see if we will help with any repair reimbursement cost after you pay the diagnostic fee and it is assessed, but you must pay the amount due until we decide." 

I have yet to be able to reach this "customer relations" department since to obtain help with my issues. Finally, yesterday the truck started having the same issues with the power going out, and the truck cutting off and on, but this time the engine light stayed on.  I called those people at "Aeverex" and was told to take it to the repair shop.  The repair shop diagnosed the vehicle and said they are not equiped to handle the repair it must be sent to the JEEP dealership for repair and re-diagnosis in the morning.  Today I called the repair shop for an update and was told they took the car to the Pomoco Jeep dealership in Hampton and I would have to contact them for any inquiries. 

I did call the jeep dealership and was told they did receive the truck today and could probably get to working on it by tomorrow afternoon or possibly monday.  Needless to say I am frustrated and unale to work due to this problem yet again with this "PIECE OF CRAP CAR", and have been told by the warranty company that they couldn't offer invoice for a rental until they get the diagnostic from JEEP.  Then after calling back and speaking to another representative and being told the same information, I was transferred to a supervisor who said that they dont offer rental reimbursement for lease vehicles and I was SOL and advised to call Drive Time.  I have currently been on hold with corporate for over 45 minutes waiting for a representative.  I have lost several days of pay and so much money trying to have a vehicle that is reliable.  Please shut them down so that this doesn't happen to another person!