- Report: #1299225
Complaint Review: Driver Support - Austin Texas
-
Author Confirmed
Why?
Driver Support
7600 Capital of Texas Highway Bldg B Suite 350 Austin, 78731 Texas, USA
Phone:
512-373-3518
Web:
www.driversupport.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Driver Support No support here and no refund Austin Texas
On April 1, 2016 I downloaded updated computer drivers from Driver Support. I used the Agent Assist on the phone to install the program for me remotely. After 30 minutes on the phone with the Agent Assist it was determined that the tech could not scan my computer to install some of the updates. She then wanted me to take my computer to a Best Buy store 30 miles away for them to fix it. I don't trust Best Buy techs due to previous experience with them.
At that point I told the agent assist to cancel everything since I had to go back to work. I uninstalled the program within 3 hours after that. They charged my credit card anyway and after 2 emails sent over 10 days I received a reply instructing me how to reinstall the software. I replied to them advising that if they didn't want to refund my money I would dispute the charge with my credit card company and they could deal with them.
