- Report: #761771
Complaint Review: DriverGuide.com - Internet Internet
-
Author Confirmed
Why?
DriverGuide.com
6601 Center Drive West Internet, 90045 Internet, United States of America
Phone:
310-348-8120
Web:
driverguide.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DriverGuide.com iCentric They stole my money and won't return my calls nor respond to my support emails. Internet, Internet
I donwloaded the DriverGuide Scan (free), and after finding a slew of drivers to update, it required me to buy a subscription to have their program update them. After paying for the Premium Plus Membership, I recieved an email that they took the money off my Credit Card, and haven't heard anything else from them in 2 weeks.
I've called a number found thru the Better Business Bureau countless times, which I get a voicemail from a guy named Charles (Simmons). I used their support page to contact anyone to help me get this issue resolved and frankly, I believe I got scammed. It may only be $14.95, but it MY $14.95 that they took without honoring their part of the transaction. I waited long enough and now I have to work with my Credit Card company, and PayPal (which is what they use) to get my money back. One phone call or email was all I required, I've been patient, now I must spend my time working to undo this.
Their website has no support for their site, only for technical issues dealing with the actual drivers that go into a device. I even tried to contact them, but to no avail.
I've called a number found thru the Better Business Bureau countless times, which I get a voicemail from a guy named Charles (Simmons). I used their support page to contact anyone to help me get this issue resolved and frankly, I believe I got scammed. It may only be $14.95, but it MY $14.95 that they took without honoring their part of the transaction. I waited long enough and now I have to work with my Credit Card company, and PayPal (which is what they use) to get my money back. One phone call or email was all I required, I've been patient, now I must spend my time working to undo this.
Their website has no support for their site, only for technical issues dealing with the actual drivers that go into a device. I even tried to contact them, but to no avail.
1 Updates & Rebuttals
icentric
Los Angeles,California,
USA
Company response
#2REBUTTAL Owner of company
Tue, January 26, 2016
We have no record of this person purchasing our service. Many thousands of users use our paid service. Our policy is 100% user satisfaction. We provide refunds to all users who are dissatisfied with our service.
