- Report: #895943
Complaint Review: DSM Supply - Dallas Texas
Reported By:
New York Gal -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DSM Supply
11837 Judd Court #106E Dallas, 75243 Texas, United States of America
Phone:
1-800-285-2807
Web:
Categories:
Business Rating:
(0)
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DSM Supply Payment for items taken out on Credit Card but NEVER sent to us. Dallas, Texas
On April 17, 2012 placed a order with DSM. On May 11, 2012 realized we hadn't recieved ANYTHING. I called and spoke with a gentlemen who told me he didn't have a name, rude as heck when I asked where my stuff was and then hung up on me. I called back and spoke with a lady who said that the order was being shipped Friday ( Can you say let send it quick). Anyways on that following Monday I recieved two things from my order. I called back and they replyed that my other items were right behind them.. On May 25th, I called back and asked why I still hadn't received the rest of my order. They were very rude like how dare I call them.. I have called 8 more times since May 25th. Today is June 11th. Almost a full two months later and I still have not gotten my whole order. I called this morning and demanded a refund to my credit card, I was told someone would be calling me RIGHT BACK... I waited 6 hours and just called them back and spoke with yet another lady. I lost it! She said it would be credited in 3-5 days. She was also extremely rude. Would not tell me what department she worked in or anything. I said, Hi Jessica, May I ask what department you work in" her response was "Depends on what you need".. Just a HORRIBLE company to do business with. I wonder if they are actually scammers.
