- Report: #771730
Complaint Review: Ductz of Nova - Alexandria Virginia
Reported By:
TRB -
Alexandria, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ductz of Nova
Alexandria, 22305 Virginia, United States of America
Phone:
703-780-3828
Web:
http://www.ductzofnova.com/
Categories:
Business Rating:
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Ductz of Nova Whole House Duct Cleaning - Terrible Job - Still Dirt in Ducts after weeks of additional filtering Alexandria, Virginia
I had Ductz of Nova come to my property to clean my house's ductwork. They were only at the house for approximately 1 hour. Nevertheless, I paid the $400 in full thinking the work was complete.
After a week of their service, and upon noticing continued dirt and dust coming out of the vent work, I contacted Ductz of Nova to ask for clarification as to why there was still dirt and dust. The customer service representative, indicated that it was typical for dirt to remain in the ducts and nothing else could be done. After another two weeks of running the air conditioning, cleaning my floors and using individual vent filters at all the return and supply vents, I am still having significant black dirt and dust. Not only did they fail to do adequate work, but they have made the situation worse.
I am very dissatisfied.
After a week of their service, and upon noticing continued dirt and dust coming out of the vent work, I contacted Ductz of Nova to ask for clarification as to why there was still dirt and dust. The customer service representative, indicated that it was typical for dirt to remain in the ducts and nothing else could be done. After another two weeks of running the air conditioning, cleaning my floors and using individual vent filters at all the return and supply vents, I am still having significant black dirt and dust. Not only did they fail to do adequate work, but they have made the situation worse.
I am very dissatisfied.
