K2skier
Forest Grove,#2Consumer Comment
Thu, January 22, 2009
I'm a repair center and I just got through working on a customers DP8500ES with 128 hours on it, the carb was bad (could be a gas issue but no parts are available only complete carbs) so the carb was replaced, Also the electric and rewind starters both failed. I contacted Duropower, they don't pay any labor under warranty, and I was told to purchase the parts then fill out an RMA and send the parts back to Duropower. After filling out and sending in the RMA I called a rude call from a women at Duropower that said the customer had to be the one that ordered the parts and they would have been sent out at no charge, but since I, the repair center ordered them, well to put it nicely he's out of luck and $500! The quality on this junk compared to any other engines is ridiculous, very poor quality. You are warned stay away from this junk at all costs!!!