- Report: #654527
Complaint Review: dutygearstore.com - Jupiter Florida
-
Author Not Confirmed
Why?
dutygearstore.com
2581 Jupiter Park Drive Suite F-15 Jupiter, 33458 Florida, United States of America
Phone:
561-427-6877
Web:
www.dutygearstore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
dutygearstore.com Chris Dallmann is the managing director, Poor Customer Service, Questionable Practices, Inaccurate Order Filling Jupiter, Florida
10/03/2010.
I placed an online order late on a Sunday night.
10/04/2010.
Wanting to be sure the item was in stock, I called Customer Service: 561-427-6877 first thing Monday AM - 3 times.
Nobody answered! The fact nobody answered the telephone concerned me, so I did some searching and found several negative comments regarding DutyGearStore.com. Not finding an email address on their web site, I signed into my account and canceled my order via the web site's "Contact Us" feature.
10/05/2010.
I received an email from DutyGearStore, after close of business, 6:38PM EDT, informing me my order was being processed. I tried calling Customer Service and again, nobody answered the telephone. I sent another email, this time using the email address contained in the "order processing" email, explaining I canceled my order (10:38PM).
10/06/2010.
I called my bank to dispute the charge for unordered merchandise.
10/19/2010.
I received an email telling me my order was shipped.
My Opinion? **************************************
This seems like a very sketchy website. If I were you, I wouldn't order anything from dutygearstore.com.
I placed an online order late on a Sunday night.
10/04/2010.
Wanting to be sure the item was in stock, I called Customer Service: 561-427-6877 first thing Monday AM - 3 times.
Nobody answered! The fact nobody answered the telephone concerned me, so I did some searching and found several negative comments regarding DutyGearStore.com. Not finding an email address on their web site, I signed into my account and canceled my order via the web site's "Contact Us" feature.
10/05/2010.
I received an email from DutyGearStore, after close of business, 6:38PM EDT, informing me my order was being processed. I tried calling Customer Service and again, nobody answered the telephone. I sent another email, this time using the email address contained in the "order processing" email, explaining I canceled my order (10:38PM).
10/06/2010.
I called my bank to dispute the charge for unordered merchandise.
10/19/2010.
I received an email telling me my order was shipped.
My Opinion? **************************************
This seems like a very sketchy website. If I were you, I wouldn't order anything from dutygearstore.com.
