- Report: #912621
Complaint Review: DY Home Decor - Katy Texas
Reported By:
Georgia -
Portland, Maine, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DY Home Decor
15201 Madison R. Suite 1000-11 Katy, 77433 Texas, United States of America
Phone:
Web:
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DY Home Decor This company does NOT stand by their return policy and are completely unwilling to cooperate with the refunding policy. They have ignored my emails and phone calls are a joke - no one answers... Produ Katy, Texas
I received my merchandise which was completely different than what was portrayed online. I collect Blue and white porcelain/ceramic pieces and order four from DY Home Decor. They arrived but were a very dull gray and off-white, NOT the traditional blue and white described and photographed online. I immediately called, several times, NO answer (on hold a ridiculous amount of time). Then I went to the email address they sent to contact them and wrote three times about my dissatisfaction and desire to return. I clearly stated that due to the fact that the products were unsatisfactory I did not feel I should pay a restocking fee or have to pay for return shipping and requested that they send me a return shipping label. I have not heard one thing from this company after numerous attempts to contact them, UNLIKE when they accepted my order!!! This is a total rip-off and something should be done. Georgia Taylor
