Mike
Lake Forest,#2UPDATE Employee
Mon, November 24, 2003
Robert had contacted us about setting up a merchant account for his website because we was previously using Pay-Pal and wanted an actual merchant account. One of our representatives went through all of the details with him and forwarded out his merchant account agreements as requested. There is no place on the agreement that there was a free shopping cart involved or even being offered. We were already giving Robert a free processing softward and when he inquired about a free cart, after he had signed everything, I personally spoke with him and he had agreed that he was going to look at other alternatives as opposed to buying one from us. Somewhere within this conversation, Robert became unhappy with what we were offering him and decided to look elsewhere. He e-mailed me on a Saturday during off hours and I quickly responded back to him with his options. He stated that he wanted to cancel and I accepted his terms of cancelation. Being that this occured on a Saturday with our office closed, the actual completion of his cancelation request could not occur until Monday. As of Monday, 11/24/2003 at 10:00 a.m. PST, Robert's application was cancelled out and his refund for his application fee was processed. Robert was provided with everything in writing, which he authorized and agreed to. My advise to anyone is to always spend the time to read what you have in front of you so that you don't have misunderstandings and then falsly accuse someone of trying to "scam" you. If things hadn't matched what Robert had been offered to begin with, then why would he even take the steps of signing everything. Regardless of the accuracy of our agreements, we have chosen to take the high road and end the relationship with Robert without charging him any penalties to do so. If that is bad business practice, then I don't know what else to offer.