- Report: #619353
Complaint Review: E Global Wireless - Boca Raton Florida
Reported By:
db -
Portland, Oregon, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
E Global Wireless
7523 Silver Woods Ct Boca Raton, 33433 Florida, United States of America
Phone:
877-345-6225
Web:
Categories:
Business Rating:
(0)
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E Global Wireless AVOID AT ALL COSTS Boca Raton, Florida
They sent me a used headset and a charger that had frayed exposed wires... and it was the wrong charger, didn't even fit the headset. Reaching them is next to impossible. They never return any phone calls. When I finally did reach someone I had to return it, pay for shipping and get this, they short changed me on the return. I paid 59.99 and they returned 44.99. The worst company I've ever dealt with.
1 Updates & Rebuttals
eGlobalWireless.com
Coconut Creek,Florida,
United States of America
eGlobal Wireless no compliants here! Great Service!
#2UPDATE Employee
Tue, October 12, 2010
Hello,
Thank you for your email. We have a less then 1% complaint ratio VS the amount of volume we do in sales. As a company we are ok with that number. It is impossible to make everyone happy, but it is possible to make most, which is our current status. We are in good standing with the BBB online, we resolve every issue and every complaint. Things do go wrong from time to time, but we believe how problems are handled is what separates the business's that last, and the shady fly by night ones that don't. In the end, it's your choice. We offer products at the lowest possible prices and offer 5 star service.
We did not short change this customer, he was assessed a restocking fee as clearly described in our return policy here.
http://www.eglobalwireless.com/t-returns.aspx
We apologize that your experience was less than 5 Stars. However all policies and procedures were followed.
Kind Regards,
Erik
