- Report: #312135
Complaint Review: E Trade Bank - Internet
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Author Confirmed
Why?
E Trade Bank
.etrade.com Internet, U.S.A.
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Run away as fast as you can. We attempted to open an account with them on January 10, 2008. They asked us to fax additional verification documents which we did on January 14. We confirmed with them after a second attempt the docs were received. By February 4, we still had no account and were told they had never received the docs. At that time, we cancelled the application. Never had they processed our checking account debit to fund the account.
On February 11, we received an official letter rejecting our "application" for an account. Imagine my surprise when on February 20, Etrade took $100 out of my checking account to fund my "new" account. We called on February 22 to ask what was going on. After arguing for 10 minutes with a rep who was insistent we had re-applied, my hubby found someone who admitted they had finally found our faxed docs from the previous month and had opened an account on our behalf...9 days after our rejection letter. We were assured by the second rep that they acknowledged they had messed up and would credit our checking account the $100 by the end of that business day.
As of today, February 26, we have not received our money, Etrade REFUSES to credit our account because they keep saying we re-applied. We have spent 15 minutes trying to get this fiasco straight and they keep saying we are in the wrong or why don't we want to keep the account with them after all of this. There is no consistency, no customer service. Run far, far away!
Upsetshopper
Grovetown, Georgia
U.S.A.
On February 11, we received an official letter rejecting our "application" for an account. Imagine my surprise when on February 20, Etrade took $100 out of my checking account to fund my "new" account. We called on February 22 to ask what was going on. After arguing for 10 minutes with a rep who was insistent we had re-applied, my hubby found someone who admitted they had finally found our faxed docs from the previous month and had opened an account on our behalf...9 days after our rejection letter. We were assured by the second rep that they acknowledged they had messed up and would credit our checking account the $100 by the end of that business day.
As of today, February 26, we have not received our money, Etrade REFUSES to credit our account because they keep saying we re-applied. We have spent 15 minutes trying to get this fiasco straight and they keep saying we are in the wrong or why don't we want to keep the account with them after all of this. There is no consistency, no customer service. Run far, far away!
Upsetshopper
Grovetown, Georgia
U.S.A.
4 Updates & Rebuttals
Anon
Chicago,Illinois,
U.S.A.
How to get your $$ back
#2Consumer Suggestion
Tue, March 18, 2008
Did etrade debit your checking account via wire or electronic transfer? If they did this via electronic transfer (ACH) there is a way you can get it back within 60 days. Call or go to you bank and explain that the ACH was unauthorized. They should give you a form to fill out, called an Affidavit of Unauthorized ACH Debit activity. ACH debits can be cancelled after the fact as long as you can prove that it was unauthorized, and in this case it was. Hopefully you'll get your $$ back!
Upsetshopper
Grovetown,Georgia,
U.S.A.
Still no resolution
#3Author of original report
Fri, March 07, 2008
It is now March 7th, and we still have no resolution. We were assured on March 4th that the money would be wired back to our checking account that day and we were given a transfer authorization number. Everytime we call, we have to repeat the entire story and none of the reps seem to notate their computers with the correct info. We have gone up the supervisor chain every time we call with no resolution. Apparently, E-trade has a company line that says stall, stall, stall.
Upsetshopper
Grovetown,Georgia,
U.S.A.
Still no resolution
#4Author of original report
Fri, March 07, 2008
It is now March 7th, and we still have no resolution. We were assured on March 4th that the money would be wired back to our checking account that day and we were given a transfer authorization number. Everytime we call, we have to repeat the entire story and none of the reps seem to notate their computers with the correct info. We have gone up the supervisor chain every time we call with no resolution. Apparently, E-trade has a company line that says stall, stall, stall.
Upsetshopper
Grovetown,Georgia,
U.S.A.
Still no resolution
#5Author of original report
Fri, March 07, 2008
It is now March 7th, and we still have no resolution. We were assured on March 4th that the money would be wired back to our checking account that day and we were given a transfer authorization number. Everytime we call, we have to repeat the entire story and none of the reps seem to notate their computers with the correct info. We have gone up the supervisor chain every time we call with no resolution. Apparently, E-trade has a company line that says stall, stall, stall.
