- Report: #1179869
Complaint Review: Eagle Carports - Cana Virginia
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Eagle Carports
16398 Fancy Gap Highway Cana, 24317 Virginia, USA
Phone:
800-579-8589
Web:
www.eaglecarports.com
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Eagle Carports Installed in Wrong Location and Unfinished Cana Virginia
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Did not complete the installation of the carport.
Carport was installed at an angle on the the driveway and is offset from the house. They started a foot away from the driveway edge at one end and were 4 inches away from the same driveway edge on the opposite end.
Cracked the 4 month old driveway pad. It now has a 5 foot crack.
I have tried multiple ways to contact between telephone calls, emails to a Supervisor (per their direction), emails to their Service Department (per their direction) and emails to their Customer Service Department to no avail. I provided pictures of the install for their review. I finally connected with the Supervisor after 10 days of trying, only to get the run around on how he doesn't see why it's a problem. He stated that he needed to talk with their General Manager and would get back to me...that was 5 days ago.
Their billing department called again and wanted to collect on payment, at which point I told them that I was awaiting a response from their Supervisor (as promised) and was exercising my right to not pay until satisfied and signed off on the installation (which I have not done yet) per their website and advertisements.
