- Report: #1035635
Complaint Review: eagle transmission Addison tx - addison Texas
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Author Not Confirmed
Why?
eagle transmission Addison tx
16288 midway rd addison, 75001 Texas, United States of America
Phone:
972-248-8777
Web:
Categories:
Business Rating:
(0)
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eagle transmission Addison tx eagle transmission shop repaired my vehicle rebuild transmission... It took 2 weeks...then after driving I noticed it was shifting hard addison, Texas
After Eagle said the car was done...I drove on the highway it seemed fine. Then when I drive in traffic through the bank drive thru....it shifts very hard. Slamming into drive from park& 1&2.... It would feel as if if it hit something it was Whittington violently. It also would slip some while staying at a steady speed. It would shift harder every day it seems so much that if someone was in my car that didn't expect the hard shifts they would think I hit something......so I called the shop they said the gentleman said that David banohanna wasn't there. I seem to crewmember talking to a Rod when checking to see what was taking so long since they said in on Monday out on Wednesday & it was the 2nd Friday after that.So I called back & the man I talked to said that they hadn't worked on my vehicle. That they had changed managers & it wasn't there shop. It was this shop I think that they had not quite finished the rebuild.
At the time I was visiting my brother in Plano....he has since moved.
At the time I was visiting my brother in Plano....he has since moved.
3 Updates & Rebuttals
Robin
Addison,Texas,
Report filed on wrong Business
#2REBUTTAL Owner of company
Tue, March 26, 2013
The names of alleged managers and employees you have named in your report do not exist at this business. I am the owner and I operate this business myself, and I have never had a manager. This report has been filed against my business and yet you are not a customer of my business, as there is no name of Gibson in my customer database. The previous owner, from 6 years ago, may have employed the ones you named, but that was 6 years ago. You may also be referring to a location that closed down in January of 2013, as we have received a lot of their calls from previous customers. If you need assistance in locating the appropriate business or responsible person, you may contact me and I will help in anyway that I can. I am unable to understand your complaint as it is written, therefore a phone call would be better for communication purposes. Since this is a permanent record that have you falsely filed against my business, you need to be more specific with dates, names, and location before I can be of any assistance in directing you to the actual responsible party.
Robin
Addison,Texas,
Report filed on wrong business
#3REBUTTAL Owner of company
Tue, March 26, 2013
I am the Owner and have no managers at my business. I run it myself. The name posted as author of this report I have no knowledge of that name. There has been no change in ownership since I bought this business. The names you mention are not names of anyone at this location. You should be very certain of who you are filing against before you post on a website like this. If you have a warranty issue you should contact the exact location where you took your vehicle. If you need assistance you may call me. The number is posted in this report. I am unable to determine your complaint as it is written, but if you call me perhaps it could be better communicated so I understand. Are you complaining about the Carrollton Eagle location that closed down? We have been receiving a lot of their calls.
Bubba Lee
REd Deer,Alberta,
HUH?
#4General Comment
Mon, March 18, 2013
Let me see if I have this straight:
The repair shop took a couple weeks, you were not happy about that.
They knew they were changing hands so they didn't properly do the work.
The transmission shifted really hard, so you took it back.
The shop didn't work on it because the shop had changed hands and they didn't want to warranty the previous owners work?
To top it all off you were out of town and they took advantage of that to ignore you.
Wow, did you ever get it right in the ear.
