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  • Report:  #1338313

Complaint Review: Earthlink / Time Warner / Spectrum - Nationwide

Reported By:
In Hollywood - Los Angeles , California, USA
Submitted:
Updated:

Earthlink / Time Warner / Spectrum
Nationwide, USA
Phone:
1-877-355-1501
Web:
http://www.earthlink.com/
Tell us has your experience with this business or person been good? What's this?

10 months ago I ditched my intenet provider Time Warner for a better and less expensive service, Earthlink. Earthlink was running a promotion and for $12.90 a month I got internet access for 6 months and then $29.95 a month after that. The $12.90 was being taken out of my bank card account automatically for the inernet services so I was happy with that.

I then got a call today asking why I hadn't paid my internet bill with Time Warner. I looked up my old Time Warner account and there was an outstanding balance on my account. It appears that in the background I was being charged $39.95 per month by Time Warner for the internet access and Earthlink was charging me $12.90 for "internet security" that I never even asked for.

It appears that the Earthlink representative from India had knowingly signed me up for Time Warner internet service in the background when I never wanted it, and then signed me up for some security services that I never asked for. I wasted over 2 hours on the phone with both companies today, and neither would return any of the money that they stole from me. Time Warner has the worst customer service out there and so does Earthlink. 

If I see any other complanints out there like this I'm going to file a class action lawsuit. $39.95 at 10 months is $399.50. So yeah, this guy scammed me out of $400. Do not do any business with Time Warner, Earthlink or the new Time Warner internet provider known as Spectrum.  

 



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