- Report: #1320093
Complaint Review: East Coast Moving and Storage - Glendale Heights Illinois
Reported By:
Julie -
Harrington Park, New Jersey, USA
Submitted:
Updated:
-
Author Confirmed
Why?
East Coast Moving and Storage
570 Mitchell Rd Glendale Heights, 60139 Illinois, USA
Phone:
(855) 844-6194
Web:
http://www.eastcoastmove.com/
Categories:
Business Rating:
(0)
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East Coast Moving and Storage Con Artist Movers - A Scam - Horrible Customer Service and Underhanded Practices - BEWARE! Glendale Heights Illinois
I spoke with a sales rep who gave a quote that was agreed upon after items to be moved were described over the phone. An e-contract was signed and a deposit paid. Subsequently, I sent pictures and an itemized list prior to the move. At no time did the rep say that the movers may give another price at the site. He said he would be accessible during the move. He was not.
The movers did not arrive prepared to do the job for which they were hired (only 2 people showed when at least 3 were required - the contract clearly stated a baby grand piano was to be moved and even the manager said "we never move one without at least 3 people") and insisted on more money to complete the job. No assistance came from the rep or the management after repeated attempts to contact them to remedy.
After 2 hours with no contact with the company we said they should leave as they were not able to do the job; the driver finally spoke with his dispatcher and he said he would reduce the price a bit from the second quote given by the driver and somehow get other people out there to complete the move. This would have taken significantly more time (estimate another 6 hours to completion) to be finished at approximately 10:30 at night. This was unacceptable, especially given my parents are senior citizens and the whole event up to that point was exceedingly stressful.
They did not complete the job for which they were hired and they were underhanded about the entire process. Their customer service is abominable. The sales rep assured me that it would be no problem to get the deposit back. The manager refused. They claimed they had an A+ rating from bbb. I see now that they are being reviewed. Please don't let anyone else suffer through their schemes.
