- Report: #1319190
Complaint Review: Easy Rest - Baltimore Maryland
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Author Confirmed
Why?
Easy Rest
6110 Holabird Ave Baltimore, 21224 Maryland, USA
Phone:
8007683178
Web:
www.easyrest.com
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Easy Rest Adjustable Sleep Systems Ron Korman, Scott, Mark Elliott Scammers, Unethical Business Practice, Rude, Disrespectful, Fraudlent & Inflated Pricing Baltimore Maryland
My wife filled out an entry form to win a free bed, only to start getting harassed by a sales person named Mark Elliott who showed up at our house with a dvd presentation which translated into a full blown hour of sales tactics to get my wife to pay $6,000 that only cost $600 for the company to cover their cost. Beware of this companies false Google search of "satisfied" buyers of this cheap & poorly made bed that their sales people tell you cost a whopping $9,000 but will accept $6,000 if their "manager" approves the discounted price as if they are doing you a favor and giving you a deal. The company gives you a five day right to cancel, but good luck trying to exercise this right. We made many, many phone calls only to be told they have 13 managers and be put on hold for 10 mins at a time, or leave messages for the so called manager who could help us.
Once we finally sent in the right to cancel in hopes to get out of the contract and have the company pick up the bed due to it being so uncomfortable and poorly made, they never acknowledged the receipt of the right to cancel and the company cashed the "deposit" we gave them on the second day which from our understanding is illegal since the company provides a five day right to cancel. After speaking with the Maryland Attorney Generals office, the company is supposed to wait until the five day period provided has past, before cashing any deposit. Once a manager Ron Korman finally addressed the matter, he first told us this is not a bed that you can return so we were stuck with the purchase which again contradicts their own contract.
Then he told us the lowest cost he could offer if we kept the bed was $1,500 then he went down to the original deposit of $600. We then received a call from the finance company White Bridge Financial to confirm the financing terms, which we explained the matter and were advised they would not proceed with the financing. A week later we reached out to White Bridge Financial, we were told they "no longer" process financing for Easy Rest Financial due to problems with the companies busiuness practices. We received multiple calls from the manger and senior manager who threatened us to sue us and then another calls us back to offer us $1,300 payment to have the bed picked up. These people have talked to us in ways that are beyond unethical business practices. We are now letting the Attorney Generals office assist us. Our advise would be avoid this company with all efforts!!!
Here is link below what their $9,000 bed actually cost
http://www.mattressdepotusa.com/product/h100-adjustable-base/
Here is a link of what their sales people supposedly get paid for selling their junk beds that are well overpriced by thousands
https://jobs.livecareer.com/l/sales-representative-easy-rest-adjustable-beds-88206a4feaf0edd51ac50437ea948804
They have a in house sales person do their dirty work because they know the bed would not be bought by anyone any other way.
