Customer Service Team
Boulder,#2UPDATE Employee
Mon, August 10, 2009
Dear Michele, We are sorry for the misunderstanding of our terms. Our site does not state a "trial size" product it clearly states a "trial period" to try our product before committing to purchasing the product. When you filled out your order information you also checked a box stating that you have read and understood how the offer works which stated clearly in 12 point font how our offer works which is the same on our home page, order page, emailed to you after order is completed, and a copy is supplied to you in the box that your product is mailed in. Also it did not state that you had to return the product within 10 days. The offer stated that you had to call us to cancel within 10 days and if you choose to return the product then we would give you 15 days from your cancel date to return the product back to us at the customers' expense. Any site that takes you to our order page takes you to the same order form where the terms are clearly stated and has to be agreed to before the order can be submitted. Looking at your account we did receive your return back within the timeframe for the return and your account with us is closed. Again we are sorry for any misunderstanding that may have occurred with your order. Sincerely, EasyWhite Labs