Complaint Review: EBAY Member cra76 - Houmla Louisiana

 
EBAY member cra76 (Carrie Arnold) purchased a pair of pants from me WITHOUT READING THE DESCRIPTION. Upon recieving the item she found the pants were used, as was stated clearly in the item description which she ADMITTED she did not read.She contacted me and  I offered to make an exception and allow her to return the item for a refund. However, when I told her that she would be responsible for the cost of return shipping she sent me a message that she would just have to leave me a negative feedback then. This is in direct violation of EBAY's feedback abuse policy and she is currently being investigated for this. please see fedback abuse policy below:

Policy overview
Buyers:
The buyer isn't allowed to threaten to use Feedback or detailed seller ratings in an attempt to force a seller into providing:



Goods or services that weren't included in the original item's description or purchase price


A refund


A return
If there is a problem with a transaction, the buyer should contact the seller to work out the issue. If that isn't successful, the buyer should open an eBay Buyer Protection case in the Resolution Center so eBay can work with the seller to resolve the issue.
Sellers:
The seller isn't allowed to require a buyer to leave positive Feedback or specific detailed seller ratings or to revise existing Feedback in exchange for either receiving the purchased item or issuing a full or partial refund. The seller also can't offer monetary compensation, an additional item, or other goods or services not in the original listing to the buyer if they will either leave positive Feedback or specific detailed seller ratings or revise existing Feedback.
If a buyer contacts a seller with a problem, the seller should make every effort to resolve it. The seller can't ask the buyer to take specific actions related to Feedback in exchange for the resolution of the problem. After the issue is concluded, a seller may ask the buyer to leave positive Feedback or high detailed seller ratings, or request a revision of previous negative or neutral Feedback.
Whether you are a buyer or a seller, this applies to all Feedback activity that takes place at any time before, during, or after delivery of items or services described in the original listing.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.
Reporting suspected Feedback extortion
If you think you have experienced Feedback extortion, report it to us.
What are the guidelines?






Not allowed

Examples of Feedback extortion
The buyer can't threaten to leave negative Feedback or low detailed seller ratings (DSRs) if the seller won't:



Accept a return and pay for return shipping.


Give a full or partial refund for an item.


Lower the shipping and handling costs.


Refund payment before the buyer ships the item back to the seller.


Send an extra item that wasn't part of the original listing. (This doesn't include when a buyer requests a replacement for an item that doesn't match the original item description.)
The seller can't:



Refuse to ship the item or refund the buyer unless the buyer leaves positive Feedback or high detailed seller ratings.


Tell the buyer that they cant use a warranty included in the listing unless the buyer leaves positive Feedback or high detailed seller ratings.


Offer monetary compensation, like a partial refund, to the buyer in exchange for positive Feedback or revising negative or neutral Feedback.