Complaint Review: Ebay - Safe Harbor Department - Internet Internet

Patricia, This happens to way too many people every day, around the world. I have a 189 IQ and know a great deal about computer security, and yet I get taken in every time I let my guard down just a hair for one second and try to give someone the benefit of the doubt. People who employ the tactic of phishing are VERY good at what they do. With what I know about computers, I could technically download eBay's entire web site, make a few subtle changes, send you an email directing you to my site, and clean you out. The only thing preventing me from doing this is my honesty and my love of God. For every one person like myself, there are dozens, if not hundreds who are very different in their morals and attitudes. Take the advice above and use it. As an eBay member for about a year, it is all excellent advice. Call the number above for them. It may be difficult to get through, but be persistent. Tell them what happened. Listen to them. Do as they say, they've been through it many times that hour, and know what they are doing and how to handle the problem. There are about a dozen spyware removal programs available free to download. Most ISP's also now offer antivirus and firewall software free or at low cost. Get it, install it, and use it religiously. Never click on a link in your email unless you know the sender personally and have the appropriate software protection installed. When eBay send me email, I always close the email, go to their site, and then contact them (usually over some fraud issues I'm trying to help them spot). When you are done on eBay, CLOSE all browser windows before doing anything else. Same for PayPal, your bank, or any other secure web site (most will tell you the first few times to do this). If your ISP has a security department, forward the email to them (as well as eBay, PayPal, or whomever). They have ways of finding the physical location of the sender I won't get into here, and can work with law enforcement. If your ISP doesn't do this, time to switch ISP's. Good luck and be safe online!

This is what I have found: 800-322-9266 and 888-749-3229. These are the only 2 customer service numbers I could come up with ! Good Luck!

Patricia, you're in deep. The best thing to do is ignore EVERYTHING from everyone. Looking right now, I have phishing e-mails in my account from "Ebay", USBank, Suntrust Bank and Paypal. Funny thing is... I don't have an account with USBank or Suntrust. Best thing you can do is ignore e-mail. Again, if you even logged in to the fake site to begin "updating" your information, the account is compromised. If you use a standard password and username across multiple sites, then all those accounts are now compromised. Just ignore all e-mail that tells you to do something. At the very least, don't click links in e-mails.

why not start there? If you're new to eBay, the first thing YOU should do is read their help SECTIONS thoroughly. http://pages.ebay.com/help/confidence/spoof-email.html http://pages.ebay.com/education/spooftutorial/ And if you know that you didn't put a CC on file with Ebay, then you should have realized that "heck why are they asking?" First rule of thumb for email " TURN of your html rendering and NEVER click on links in email" First thing when spotting a fake email: Ebay/Paypal will ALWAYS use your membername in the email. Never to Dear Ebay Member or Dear Paypal member

I just recently opened an ebay account and am unfamiliar with the way it works. I didn't see that there is an online chat. I like talking to a live person like everything else in life. I never put credit card information on the websites out there since I don't trust how volunerable it can make you. So, if this is a false email, how can you tell otherwise and who do you tell?

I get these e-mails all the time (sometimes every day). They are not sent by eBay, they are "phishers" looking for your personal information so they can steal your identity. If in doubt about whether an e-mail from ebay is genuine or not, you can do either of two things: 1: Go into your eBay account directly - not through the link in the email. Go to "My eBay" and then go to "Messages". If the email was genuinely from eBay a copy of it will be there for you to read. 2. Using your browser forward the suspicious email to "spoof" at ebay.com. Ebay will email you back telling you whether it was genuine or not (and a copy of THAT email will appear in your Messages folder as proof taht IT was genuine. This technique also works with Paypal. You were wise to not provide any personal information on the link, it probably saved you a lot of money and aggravation.

Come on. First, right on the front page of the ebay site is a link for "Live Help". No, they don't give you a phone number, they give you online chat. Were you not able to find that, you should have found all the chat rooms, such as "Emergency Q&A" in the community. This is a phishing e-mail. Hopefully, you gave them NO information, and didn't log into the 'site' that you were directed to. If you did, you need to cancel the ebay account now, because it has been compromised. The e-mail did not come from Ebay, which you seem to understand, but want to still say it is their fault because the e-mail has their name on it. S-can the e-mail, cancel the account and be done with it.

Patricia, What you have received is a spoof/phishing email. It was not sent by ebay at all!! You should immediately forward this email to [email protected]!! AFTER forwarding...DELETE the message. Ebay will NEVER ask for information or ask you to click on a link in an email. Any message to you from EBAY will be in your "My Messages" box after you have logged in to ebay. Since you clicked on the link in this email, even though you did not provide the information they requested, you should still IMMEDIATELY 1) Run spyware, malware, anti-virus checks 2) change your passwords-I would personally change them all. If this is the first time you have received such an email, it will not be the last. They come from many different "scammers". These may look like legitimate emails from ebay, safe harbor, paypal, second chance offers. etc. The list goes on and on. Please feel free to visit the volunteers in the AC for additional help and information. After logging into ebay>click community>click Answer Center>click Trust and Safety. I hope this helps. Ebay is not to blame for this at all. It is each of our responsibility to protect our personal information on the internet.