- Report: #1125760
Complaint Review: Echo Global Logistics - Chicago, Illinois
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Author Not Confirmed
Why?
Echo Global Logistics
22168 Network Place Chicago,, 60673 Illinois, USA
Phone:
(312) 784-2008
Web:
www.echo.com
Categories:
Business Rating:
(0)
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Echo Global Logistics business malpractices; rude customer service Chicago, Illinois
I had several problems with this company:
1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices. But I have not received the answers. The questions were submitted to Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.
2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone.
3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.
1 Updates & Rebuttals
Chitown Cowboy
Chicago,Illinois,
Not exactly
#2REBUTTAL Owner of company
Sat, March 22, 2014
Echo doesn't own any trucks or hire drivers. Also drivers are not to load or unload freight at pickup or destination unless they are paid extra.
