"This is a complete rip off! They quoted me $203 for an iphone 5c and a Galaxy Note II. At the end of the day they sent me a check for $93 for both phones, which I never agreed to. Then, after finally calling and calling one rep says that I have to speak to purchasing. The rep in purchasing offerd me an additional $51 for one phone and $54 for another. When I told him that I was going to report him, he said that he doesn't have to give me anything. Also, I sent them a Galaxy Note II earlier this year that they paid $175 to me. When I asked why are they low balling the man wanted to hurry up and get off the phone. I requested a number of times to speak to his supervisor and he hung the phone up in face. I have verifiable proof that both of my phones were in super excellent condition. When I requested to have my phones sent back to me, he told me that there is no way to do that because they've been processed and my claim is closed. I would not EVER recommend this company to anyone."
It is urgent that something is done to stop this company from stealing our devices and using their claim to fame phrase, "Your device has some wear and tear on it." I have photos and videos of both of the phones I sent. I want to file a suit against these theives.
Keci Reynolds
Brunswick,#2Author of original report
Fri, October 24, 2014
Mr. Vadim "Dave Kruch" Kruchinin (President / CEO)Customer Contact: Mr. Brian Tartleton (Purchasing Manager)
http://www.bbb.org/reno/business-reviews/recycling-computers-and-other-electronics/laptop-and-desktop-repair-in-sparks-nv-4001245
D+ rating on the BBB website!