- Report: #1350771
Complaint Review: EDreams - Internet
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EDreams
Internet, USA
Phone:
00800 55 88 55 00
Web:
eDreams.com
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EDreams "booked" fake Alaska Air flight AS4000; didn't book later flight in China after Thailand flight changed to 11 hours later Barcelona Spain
After using eDreams last year, discovered that they had "booked" a fake flight, Alaska Air AS4000. Last year, they changed to an existing flight, but this year they did not. They also did not change a flight in China to match the airline's changing the 1st leg of our return trip to a flight 11 hours later.
eDreams claims that they let me know that the US portion of our trip had been cancelled, but I have all their emails to prove that they did not. They did notifiy me about the Thailand return flight being changed to 11 hours later. After not hearing from them about changing our China connecting flight to match the 11 hours later change, I phoned them the day before departure.
When I phoned, the representative said that our flight to and from LAX had been cancelled, and that there were no other flights available in China to make my return connection. I ended up having to book and pay for new round trip tickets to and from LAX for the first and last legs of our journey. After contacting Alaska Air, I learned that AS4000 is a non-existent flight.
A very kind and expedient China Southern Airlines representative made the adjustment to a flight leaving the next day for us. China Southern gave us a hotel room and complimentary meals, which they always do for any layovers of 8 hours or more. No more eDreams for me!
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Fake Flight?
#2Consumer Comment
Thu, January 19, 2017
Who in the world did you talk to at Alaska Airlines?
https://flightaware.com/live/flight/ASA4000
As according to Flight Aware which is a Live Flight Tracking site it shows that is a regular flight between LAX and TUS (Tucson AZ).
Since it obviously exists either you are not telling the truth, the person at Alaska Airlines was clueless, or this a "ghost" flight that is really a secret Military Flight to the "New" Area 51 that you weren't supposed to know about.
So which one is it?
By the way if your US portion was actually cancelled wouldn't they have refunded that portion of the fare, or if the charge hadn't gone through charged you less than you were originally told? If that is the case why didn't you notice a credit back on your card? You do reconcille your statements...right?
