Complaint Review: eDreams - Internet

You must be absolutely crazy. You keep repeating the same nonesense over and over. My bank account shows no refund. My bank in an online chat shows NO wire transfer. You must have wired it to a wrong account or are simply ignorant and lying. You may contact me by phone and we can call my bank on a conference call to prove to you there is no refund but somehow I believe you will not do that as you are used to comitting fraud.

I have already filed an FTC report and a consumer report in Miami Dade County office of consumer affairs. I will not stop until I get my money back. I repeat, I will not stop.

eDreams insists they made a wire transfer refund. Wire transfers do not take weeks to arrive. My bank has confirmed that no wire transfer has arrived or is pending. I have included my online chat with my bank in this report.

eDreams is a fraudulent website that deals in travel. Do not use unless you want to risk losing money. Travel fraud, travel scams and more is what eDreams is in the business of. eDreams.com, edreams.co.uk, edreams.net

Chat with bank 4/19/2016:

11:56:45 AM : Cory R.: My colleague is checking for this now ­ are you the sender, or what was the

name of the sender?

11:57:03 AM : STEVE : no, the sender is

11:57:14 AM : STEVE : eDreams (it's a travel agency)

11:57:15 AM : Cory R.: Also, the name of the sending bank would be helpful as well.

11:57:18 AM : STEVE : or their spanish name is

11:57:29 AM : STEVE : Vacaciones eDreams,

11:58:01 AM : STEVE : They sent me "confirmation" screen shot but that was 4/12. I know wire

transfers do not take that long

11:59:45 AM : Cory R.: They sure don't, typically they would arrive in about 3 business days. If the

wire did arrive at Schwab, then it hasn't posted because the sending bank didn't include your

account information, so we will find it.

11:59:50 AM : Cory R.: On the wire confirmation, did they list the bank name as well?

12:00:00 PM : STEVE : yes

12:00:07 PM : STEVE : they listed what we wrote above

12:00:18 PM : STEVE : I have feeling they did not do it properly and are stalling on a refund

they owe me

12:00:46 PM : STEVE : this travel company is completely fraudulent and I'm dealing with this

nightmare of a refund.

12:01:55 PM : Cory R.: Got it, I am sorry to hear that! Unfortunately my colleague let me know that

no wires arrived for that amount, or from Spain that looked close to the wire you were expecting.

Dear Mr. Siegel,

We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.

We have checked your refund with the corresponding Department and we have confirmed that the bank transfer was successfully made to your bank account. We are constantly checking the transaction in order to check if it is rejected but it is correctly confirmed.

The agent in charge of your case will send you sufficient evidence via e-mail so you may contact your bank and check it accordingly.

We hope you can understand this situation and we remain at your complete disposal.

Kind regards,

Claire - eDreams Customer Care Team -