Matt B.
Kenosha,#2UPDATE Employee
Tue, October 07, 2008
Barbara: Your toilets (Toto product # CST716-03) were special order and did not show in stock on our website. They did in fact show that you would need to "click here to check stock". We would have informed you prior to making your purchase that these products have a lead time of 6-8 weeks because the manufacturer makes them to order. Your toilet seats (Toto product # SS114-03) were in stock and able to be shipped right away. Unfortunately, our computer system is not able to make the determination that a certain toilet seat is for a certain toilet. The order for the two seats was immediately transferred to our warehouse to be shipped. In our terms and conditions, which you agreed to in completing your purchase, it clearly states that a 15% restocking fee will be charged on all returned merchandise where a replacement is not requested. Our customer service reps and supervisor attempted to assist you in making a replacement order but you did refuse.
Matt B.
Kenosha,#3UPDATE Employee
Tue, October 07, 2008
Barbara: Your toilets (Toto product # CST716-03) were special order and did not show in stock on our website. They did in fact show that you would need to "click here to check stock". We would have informed you prior to making your purchase that these products have a lead time of 6-8 weeks because the manufacturer makes them to order. Your toilet seats (Toto product # SS114-03) were in stock and able to be shipped right away. Unfortunately, our computer system is not able to make the determination that a certain toilet seat is for a certain toilet. The order for the two seats was immediately transferred to our warehouse to be shipped. In our terms and conditions, which you agreed to in completing your purchase, it clearly states that a 15% restocking fee will be charged on all returned merchandise where a replacement is not requested. Our customer service reps and supervisor attempted to assist you in making a replacement order but you did refuse.
Matt B.
Kenosha,#4UPDATE Employee
Tue, October 07, 2008
Barbara: Your toilets (Toto product # CST716-03) were special order and did not show in stock on our website. They did in fact show that you would need to "click here to check stock". We would have informed you prior to making your purchase that these products have a lead time of 6-8 weeks because the manufacturer makes them to order. Your toilet seats (Toto product # SS114-03) were in stock and able to be shipped right away. Unfortunately, our computer system is not able to make the determination that a certain toilet seat is for a certain toilet. The order for the two seats was immediately transferred to our warehouse to be shipped. In our terms and conditions, which you agreed to in completing your purchase, it clearly states that a 15% restocking fee will be charged on all returned merchandise where a replacement is not requested. Our customer service reps and supervisor attempted to assist you in making a replacement order but you did refuse.
Matt B.
Kenosha,#5UPDATE Employee
Tue, October 07, 2008
Barbara: Your toilets (Toto product # CST716-03) were special order and did not show in stock on our website. They did in fact show that you would need to "click here to check stock". We would have informed you prior to making your purchase that these products have a lead time of 6-8 weeks because the manufacturer makes them to order. Your toilet seats (Toto product # SS114-03) were in stock and able to be shipped right away. Unfortunately, our computer system is not able to make the determination that a certain toilet seat is for a certain toilet. The order for the two seats was immediately transferred to our warehouse to be shipped. In our terms and conditions, which you agreed to in completing your purchase, it clearly states that a 15% restocking fee will be charged on all returned merchandise where a replacement is not requested. Our customer service reps and supervisor attempted to assist you in making a replacement order but you did refuse.