- Report: #671321
Complaint Review: eGlobal Wireless - Internet
Reported By:
David -
Kansas City, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
eGlobal Wireless
4811 lyons technology pkwy, suite 2 33073 Internet, United States of America
Phone:
877-345-6225
Web:
www.eglobalwireless.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
eGlobal Wireless e Global Wireless, eglobalwireless.com eGlobal Wireless Business Scam, Internet
eGlobal Wireless scammed my elderly mother with their "$99" netbook for the grand-children. Order was placed on December 3rd, 2010.
Attempted contact on December 7th, 2010 - No answer "All lines are busy" - Tried On-Line Chat, closed after 2-hours of "All operators are currently assisting others."
Attempted contact on December 9th, 2010 - No Answer "All Lines are busy" - Tried On-Line Chat, closed after 3-hours of "All operators are currently assisting others."
Attempted contact on December 14th, 2010 - No Answer "All Lines are busy" - Tried On-Line Chat, closed after 3.5 - hours of "All operators are currently assisting others."
Contacted Missouri State Attorney Generals Office, and they have open complaints against eGlobal Wireless! Filed AFTER purchase made. Contacted my mothers bank and filing affidavit of fraudulent or unreliable use of credit card. DO NOT DO BUSINESS WITH THEM. The credit card was charged immediately, and they provide no phone support, and no on-line support. Checked with Blackberry, and Sprint Customer Service (my carrier and phone), and they both stated do not trust or buy from this site, even though they advertise that they carry these items!
Better Business Bureau shows them as non-accredited, and multiple complaints filed. They even tried to contact the company to address complaints and update their information, the company has yet to respond to the BBB. Stay away from this company, spoke to some local 'brick and mortar's and they stated that the computers sent out are re-furb's that are poorly put together!
3 Updates & Rebuttals
David P.
Kansas City,Missouri,
United States of America
Good One Erik
#2Author of original report
Mon, December 20, 2010
Erik,
I tried to call your number that you posted to my report, sorry to say that your phone system is caught in a circular loop (entered your extension, and it brought me back to the main menu). Tried to call during YOUR posted business hours, and not working.
Wonderful PR skills in your response to the complaint, but in order for your response, which was probably scripted, to work, it needs to be backed up in reality. Shame on eGlobal Wireless for taking advantage of consumers who just want to get the gran-kids a Christmas Present. You made my Mother cry, I hope your sales drop off!
helpme
moundsville,West Virginia,
United States of America
we need to stand together
#3Consumer Comment
Sat, December 18, 2010
Ialso got scammed....HERE IS A CELL NUMBER1-916-676-7442 THAT I GOT OFF ANOTHER SITE HIS NAME IS JAY ....PEOPLE ARE GETTING AHOLD OF THIS CROOK...WHEN I CALL IT SAYS VOICE MAIL HAS NOT BEEN SET UP YET...SOUNDS LIKE A REAL BUISNESS MAN...THIS CROOK KEEPS PUTTING UP REBUTALS HE HAS ALL THE ANSWERS...ITS A MEDIUM SIZE COMPANY MY A@@ HE IS A CROOK...CALL THE FEDERAL TRADES COMMISSION. MAKE A COMPLAINT TO THE FBI THEY HAVE A PLACE ON THERE WEBSITE...THE MORE PEOPLE THAT MAKE COMPLAINTS THEY WILL LISTEN WE HAVE THEM LISTENING NOW THEY SAID THERE IS NUMEROUS COMPLAINTS...SO ERICK, JAY, MIKE WHAT EVER YOUR NAME IS WE WONT STOP TILL YOU ARE SHUT DOWN.....WE ALL WANT OUR MONEY BACK AND NOT WITH YOUR 25% OFF....FOR YOUR RESTOCKING FEE BULL THAT WAS NEVER SHIPPED IN THE FIRST PLACE....
eGlobalWireless.com
Coconut Creek,Florida,
United States of America
eGlobal Wireless Not a Scam
#4UPDATE Employee
Thu, December 16, 2010
If you have a problem, feel free to contact me directly [email protected] or you can call 877-345-6225 ext 374.
Happy Holidays!
eGlobalWireless wishes to thanks clients for the extraordinary volume of
$99 NetBook Notebook Sales and is working overtime to ensure orders
arrive for Christmas 2010.
Online PR News 16-December-2010 eGlobalWireless wishes to thank
clients for placing an extraordinary quantity of $99 mini NetBook
Notebook laptop orders and is working overtime to ensure they arrive by
Christmas. According to eGlobalWireless Director of Sales and Customer
Service Erik Enlund; the popularity of the mini Netbook Notebook laptop
combined with an industry leading $99 price created an unprecedented
volume of orders the past couple weeks. This surge in sales has resulted
in potential shipping delays for some orders but eGlobalWireless
remains fully committed to the goal of getting all product shipped in
time for the 2010 Christmas holiday.
While both eGlobalWireless.com and the manufacturer were anticipating a
tremendous amount of sales the orders placed exceeded all forecasts by a
wide margin. This has resulted in both the manufacturer and
eGlobalWireless.com working overtime to make sure all orders are
delivered in time. eGlobalWireless.com fully understands the potential
for anxiety a delay in shipping may cause but remains committed to
providing the best possible customer service and has added extra staff
to assist in meeting client expectations. Obligations eGlobalWireless
takes very serious as per this statement by Mr. Enlund:
"Some Netbook orders have experienced a delay due to the extraordinary
amount of units sold. We are working overtime to fulfill approximately
20, 000 orders. We underestimated the popularity our $99 offer would
create. Our holiday forecast was based on sales through November, to
which we added what we thought would be a safe margin for error.
However, the number of orders that were subsequently placed exceeded
even the highest projected estimates."
Mr Enlund further states: "We accept full responsibility for this
oversight and are doing our very best to assure units arrive in time for
Christmas. We receive shipments daily, have added extra staff and are
working 24-7 along with the manufacturer to fulfill all orders. The last
thing we want is unhappy customers and their families. We truly
apologize for any delays."
Mr. Enlund adds that eGlobalWireless.com, like any medium sized
eCommerce business, is wary of online complaints, being labeled a 'scam'
and other unfortunate publicity an unanticipated event can create.
While holiday shipping delays are not uncommon for larger online
retailers, eGlobalWireless.com accepts that due to the nature of the
Internet medium sized online retailers are held to higher standards.
Because repeat business is the foundation of the continued success of
eGlobalWireless, any form of negative publicity or dissatisfaction is
the last thing the online retailer seeks. As such, eGlobalWireless is
doing everything possible to address potential delays and will use this
experience to enhance future sales forecasting.
About: eGlobalWireless.com is a leading online source for wireless
laptops and accessories that offers a wide and affordable selection of
the most sought after brands. eGlobalWireless seeks to provide its
clients, of which 98% become repeat customers, with world class customer
service and unequaled sales assistance.
