- Report: #1073707
Complaint Review: eHarmony.com - Santa Monica California
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Author Not Confirmed
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eHarmony.com
Santa Monica, California, USA
Web:
www.eharmony.com
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eHarmony.com Rips off the Paying individual free membership, voyeurs Santa Monica California
Eharmony.com used to be complex and beneficial. In todays market however, FREE means CHEAP and cheap is crappy most of the time. When I joined eharmony to the tune of almost $200, I expected the men to pay also which levels the playing field.
Things are bad, and as any business will agree, eharmony's marketing mavens decided that its a good thing to allow people to join for free and browse. This action cheapened their website, therefore devaluing my purchase. I want some money back as this site has been much worse than other FREE sites and even other pay dating sites.
I wrote to them and got the typical answer I expected. To hell with my total dissatisfaction that you cheapened my purchase then refuse to refund me. Dr Neil Clark Warren - rot in hell.
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Thank you for contacting eHarmony Customer Care.
We are sorry to hear that you are wishing to leave the eHarmony community. Unfortunately, we are unable to honor your request for a refund, as you are outside the eligibility period as stated in our Terms and Conditions. However, we would appreciate the opportunity to help you make the most of your remaining time with us. Our experienced Customer Care agents are available by phone at 877-904-4810, 5 a.m. to 9 p.m. Pacific Time, 7 days a week.
I can confirm that the automatic renewal feature has been disabled on your account, so that your subscription will expire at the end of your current term. To review your current subscription term and settings, please log in to your account and view your Account Settings. You can review our complete cancellation policy here: http://www.eharmony.com/about/terms/#12. We wish you all the best.
Sincerely, -Joe S.
eHarmony Customer Care
Customer
I believe you should offer a refund to me. I have done everything right, I have reached out. The men fail to follow thru 100% ! If they are members for free, they back out. I pay, they get to look and not follow thru. This is not what I signed up for and I am not a bad catch at all. I do much better on my own. I want a refund. This is the 2nd time (in 10 yrs) that eHarmony has disappointed me.
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