- Report: #1401893
Complaint Review: Eileen Brockbank - New York New York
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Author Not Confirmed
Why?
Eileen Brockbank
550 Riverside Drive New York, 10027 New York, USA
Phone:
(212) 864-6941
Web:
http://nyctranslators.org/member/379/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Eileen Brockbank New York Circle Of Translators Freelance Translator and Editor New York New York
On September 5, 2017, I hired Eileen Brockbank, freelance translator and editor, to edit a literary work, and I sent her $35 through PayPal. However, when I reviewed her online resume on Proz, I noticed she didn't have experience editing literary work and the next day I emailed Ms. Brockbank, canceling my project. I sent a copy of the email to PayPal's Resolution Center.
An hour later, Ms. Brockbank emailed me a partially edited version of my article. I replied I was not satisfied with the quality of her work. Thereafter, I concluded it would be best to consult with a literary editor.
She then emailed me: "Over time, I believe you will be better served by a person who specializes in literary editing. However, I have also done some literary editing, and there are not a whole lot of people out there who know the English language better than I do; that's why I agreed to do it."
The literary editor edited the entire article and said the previous editor had done a poor job. He also corrected basic grammatical errors Ms. Brockbank had overlooked and ones she added to the text.
I asked Ms. Brockbank for a partial refund in exchange for not publicizing my bad experience with her. She replied by email: "Are you threatening me? I am shocked at that behavior. Why would you want to turn me into an enemy? Get a grip. If you wish to pay me, send me a check and I will release the amount on PayPal when I have it in hand and deposited. Otherwise, let's end these communications. I have tried to help you and have only gotten trouble for my efforts. Enough. Let's both move on."
After this, I requested a full refund through PayPal. PayPal ruled in her favor, even though I explained to one of their representatives that I had evidence of her poor work and customer service.
I very much hope my review helps this editor to improve the quality of her work and communication with future clients.
