- Report: #1499716
Complaint Review: ELECTROLUX - CHARLOTTE NORTH CAROLINA
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ELECTROLUX
10200 David Taylor Dr. CHARLOTTE, 28262 NORTH CAROLINA, United States
Phone:
800-444-4944
Web:
www.electrolux.com
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ELECTROLUX FRIGIDAIRE DEFECTIVE ROOM AIR CONDITIONER CHARLOTTE NORTH CAROLINA
On July 20, 2020 I purchased a Frigidaire Wall Air Conditioner, 18000 btu from PC Richard. After my dad and I installed it I noticed the computer that sits on the front grill switches from High Cool to Economy by itself, then I noticed the remote did not work. Shortly afterwards I noticed a fan blade/fan motor noise (metal against metal). A short time latter I noticed a nauseating smell coming from the air conditioner. In addition the water never drains out of the back of the unit inspite of the fact that it is pitched correctly. I called the 800 944-9044 number in the owner's manual and Frigidaire had a service person from Keystone that never showed up ontime come to look at the air conditioner and when he did arrive it was 6:30 Pm at night even though he was suppose to be here between 12pm and 5Pm.
In addition he gives some nonsense that the unti must have ice chips even though there was no visible sign of any ice chips. How is that possible in 90 degree heat? Therefore the excuse that there is ice chips is nonsense and there is a problem with the fan motor and/or fan blades. A computer was suppose to have been ordered and he was to return. None of that happened. This past Tuesday I called the 800 number again and requested an exchange and I also told them upon receiving another air conditioner I would ship you back the defective unit at your expense provided you send me a pre-paid postage label. I am not interested in Firgidaire repairing this unit because of the many problems it has and it is only one month old. Their customer service reps response was I am under warrantee. My response I am not going to wait until the warrantee runs out to get rid of this unit and then they will tell me tough luck I am out of warrantee.
I am not going to risk sickening my family from the odor coming from the air conditioner.
DO NOT BUY ANYTHING FROM FRIGIDAIRE EVIDENTLY THERE IS NO QUALITY CONTROL AT FRIGIDAIRE!!!!!!!!!!!!
