- Report: #1262739
Complaint Review: Electrolux/Frigidaire - Nationwide
Reported By:
BruceG -
Myrtle Beach, South Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Electrolux/Frigidaire
Nationwide, USA
Phone:
8663865286
Web:
Categories:
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Electrolux/Frigidaire Electrolux/Frigidaire Extended Warranty Designed to Cheat Consumers Charlotte, NC Nationwide
Electrolux is not living up to the "no lemon clause" of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications.
