Ron
Centennial,#2Author of original report
Fri, February 08, 2013
Facts are Elephant folks did not call back, additional costs were not provided in advance, engineering was discussed with Zac before order placed and he said Elephant would take care of problems, customer was not told Elephant would sub out and lose control of project, engineering plans do not come close to a $2,000 difference, building was put up not in accordance with engineering specs and then customer presented a new invoice with several errors including taxes charged. It was some one at Elephant that that gave the excuse Mr Thompson was playing golf, not customer. Re-emphasizing, no one at Elephant would call back to go over new invoice, admit that they farmed out job to some one that Elephant could not control and that customer was on his own.
Elephant
Boone,,#3REBUTTAL Individual responds
Fri, February 08, 2013
Mr. Ronald McBride. filed this report against Elephant Structures about being ignored and not called back by myself about his situation. I contacted the owner of Dreams Carports, Marco and he went over the invoice in question with me. Mr. McBride failed to state that he was given certified stamped plans that cost Marco at Dreams around $600-$700 out of his pocket and installed more high wind anchors then what was required also at Dreams Carports cost. Once the order is sent to the installer/ scheduling team in the area we at Elephant have no control over that job. We are a dealer for the area in question. The difference between the invoices from Elephant Structures and Dreams Carports is additional products that Mr. McBride ordered through Dreams Carports. Mr. Thompson was not playing golf he has not played golf in over two years. I apologize for the inconveniences that Mr. McBride went through but we are can not control the actions of companies that we out source to.