- Report: #1327239
Complaint Review: Empire Plumbing and Air Conditioning - Phoenix Arizona
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Empire Plumbing and Air Conditioning
Phoenix, Arizona, USA
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Empire Plumbing and Air Conditioning Massage overcharge for installtion of toilet, bath tub handles and water heater. Phoenix Arizona
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A totally unethical business. Jason Hart, Service Manager at Empire Plumbing & Air Conditioning came to my home to give me an estimate for an ADA toilet (1), new tub handles and shower wand, and a hot water heater. I'm sure when he came in he saw an old white haired woman with no man in sight and dollar signs flashed through his mind. I had been doing business with Empire for the last several years and I don't think anything I previously had done was so out of line and felt I could trust I was getting everything at a fair price. I signed to have the work done for a whooping $4,119 which was more than double what it should have cost. At the time of installation I mentioned to the installers that I felt there was a mistake and an adjustment should be made. Of course the signed contracted was flashed in my face. By email I pointed out that I was being charge for TWO toilets (not one) for almost $2,000 and the toilet that was installed cost about $400. For the tub handles and shower wand I was charged over $1100 and cost about $120.00. For the hot water heater, which had a dent in it, I was charged over $1,700 and cost about $650. My supposed discount brought it down to the $4,119. What I should have been charged, allowing a generous five hours of labor at $150 an hour, was about $2020. I requested a refund of $2000 which I feel was a more than a fair adjustment. I filed a complaint with the ROC and because I signed the trumped up estimate I am SOL. EVERYONE dealing with Empire Plumbing and AC do you homework BEFORE you sign anything. Just because they can doesn't mean they should. I'm a big believer in KARMA and I hope when something bad happens to them they think of me.
