- Report: #1332349
Complaint Review: Empire Today-CoatesvillePA - Nationwide
Reported By:
Rick H. -
Coatesville, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Today-CoatesvillePA
Nationwide, USA
Phone:
800-588-2300
Web:
empiretoday.com
Categories:
Business Rating:
(0)
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Empire Today-Coatesville,PA Sold me what they said was premium quality but was the worst carpet i purchased in 40 years. Nationwide
Three years ago we became tired of the carpets throughout our house.They were still serviceable but they were 10 years old and in need of updating. So we called Empire Today upon seeing one of their TV commercials. The Salesman was very responsive and we chose our new carpets over$10,000 worth but we were very excited. About 3 months after installation we called Empire about some damage we noticed, a small bold spot in the center of one of the rooms. We blamed our dog for that at first but when they sent a warranty inspector to look at it he told us that the pile was defective and falling out.
Empire did come out and had to reinstall carpet in two rooms. A year later after the warranty expired another hole developed in the carpet in another room. We paid $250 to Empire to patch the carpet. Three years have passed and our carpets look worn ,drabby and stained. They have also stretched out of shape in all of our rooms. We had the carpets professionally cleaned(Stanely Steemer) and they still look awful. Our only alternative seems to be to replace the carpet. The Carpet we purchased from Empire is without a doubt the worst carpet my wife and I have purchased in 40 years!
3 Updates & Rebuttals
Empire Today came to my rescue
#2Author of original report
Wed, November 23, 2016
Rick Hinkle , Coatesville,Pa Shortly after posting my report I was contacted by empire today. After some time Empire resolved my problem very satiforily. Empire took the issue seriously and Rippoff.com gets attention.
Empire Today's Customer Service resolved my problem
#3Author of original report
Wed, November 23, 2016
Soon after posting this report a customer service manager contacted me and after a couple of weeks totally resolved my issue . I have a satisfactory settlement.
Business Response
Northlake,Illinois,
USA
Note from Empire Today.
#4UPDATE Employee
Mon, October 10, 2016
Dear Rick,
We regret to hear about your experience. We assure you that concerns are important to us, and we want to help. Unfortunately, we are unable to locate your account with the information provided. Please email your concerns along with your contact and account information to [email protected] so that we can further assist, and mention RR in the subject line.
Thank you.
-Empire Customer Report
