Patrick
malaga,#2Author of original report
Fri, June 23, 2006
I have been able to resolve the issue I described above. After much letter writing and various complaints, I was contacted by a customer service representative from Empire Today (Cynthia Dunlap, 888-588-2315 x3433) and offered new carpet to replace that, which was misrepresented, to me at the time of original sale. Her original offer was for replacement of the carpet at no cost, but I would have to pay for installation. This was quoted at $600 (for a 12' x 17' room with a 10' hallway?!), but they would discount' that to $300. I stated that I had paid for the installation the first time, and would not pay for it again. After some consideration they agreed to my terms. I chose new carpet and colors the following day, and the carpet was installed on June 3, 2006. The 2 installers were polite, competent and had the entire job finished in about an hour and 40 minutes. The only problem with the install was that Empire could only give a window for install time of 8 am to 6 pm. Although I filed complaints with the Federal Trade Commission and the NJ State Attorney General's office, I believe that I got action once I filed a complaint with the Better Business Bureau. The below link will take you to the BBB of Chicago and Northern Illinois, specifically to a page devoted to Empire Today. While it lists numerous complaints against Empire Today, it does not give any specifics about any of them. There is also contact info for several officers of the company and a link to an online complaint form. Hopefully this approach will assist others who may still be having problems with Empire
Deb
Fox River Grove,#3Consumer Comment
Sat, May 20, 2006
I couldn't help noticing that the multiple entries on "Rip-Off Report" against Empire Carpeting all have rebuttals from "Sinatra". Quoting from each of these responses :"Please understand that I was unable to look into this important matter further or contact you because your postings were done unanimously." This makes absolutely no sense. I believe you want to say anonymously, NOT unanimously.I suggest you get a better grasp of the English language if you intend to get your real point across.
Sinatra
Northlake,#4UPDATE Employee
Fri, May 19, 2006
Dear Valued Customers, Thank you for your postings on www.ripoffreport.com. As the advocate of Empire's Customer Issue Resolution Center, it is my job to make sure that we achieve complete customer satisfaction. I was truly disappointed to see that you have been dissatisfied with your recent dealings with our company. Please understand that I was unable to look into this important matter further or contact you because your postings were done unanimously. I am sure that we can resolve your concerns, as we are committed to providing quality customer service. We maintain a customer service telephone number specifically to work with our customers to address their concerns in a prompt and professional manner. Please call us toll-free at or 800-588-2300. Sincerely, Sinatra Hrobowski Resolutions Specialist Empire Today, LLC
Dennis
Ridge,#5Consumer Comment
Sat, May 06, 2006
I couldnt help but to look twice at the name attached to this complaint against EMPIRE TODAY,CARPET or any other names they use. Your letter sounds just like the one I had written. The only exception is that the GARBAGE they put down in my home didnt even have a name on it. So there was no way I could be sure it was there "TOP OF THE LINE CARPET" that would not "mat" and look like it was ten years old after three months. After our carpet was installed and we vacuumed, the carpet, it looked like A DOG WITH THE MANGE!! My wife called EMPIRE and had told them that everytime we would vacuum the carpet we would get a "ton" of fabric being "sucked" up.The lady told my wife "THIS WAS NORMAL AND SHOULD STOP AFTER FOUR MONTHS!" FOUR MONTHS! I told my wife there would be nothing left of the carpet at this rate. As it turned out even though we paid for the "TOP OF THE LINE" CARPET we are not sure what we got, but after it being in the home for six months it looks worse than the carpet that was replaced and had been in our home for eight years. So I guess WE BOTH BOUGHT THE SAME "CARPET" from this "switch and bait company. We will not get any satisfaction from EMPIRE so hopefully future customers will read RIP OFF REPORT before they hell out any money and get taken like we were rom EMPIRE.