- Report: #1324397
Complaint Review: Empire Today - dayton Ohio
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Empire Today
dayton, Ohio, USA
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Tell us has your experience with this business or person been good?
Empire Today Horrible Customer Service/No show on repairs dayton Ohio
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Without a doubt, THE WORST customer service I've ever experienced. For three months now I have been waiting on repairs to my floor and 4 TIMES they have scheduled to come out and not only do they not show up but they don't even bother to call me to tell me that they cannot come. When I call to find out what happened, they tell me that someone will get back to me to reschedule and nothing. I have to contact them to get an appointment because NOONE has bothered to contact me to offer an apology for inconveniencing me...when I do finally speak with someone to get scheduled for another day, that day comes, nothing....no maintenance....no call. And yesterday, they increased my credit on my finance card for further purchase at their store! I would never in my life go back to a company who could care less about their customers. They've scheduled to come out tomorrow between 10-2. More than likely I will end up calling them and re-scheduling for a future date that will never get done.
1 Updates & Rebuttals
Business Response
Northlake,Illinois,
USA
Empire Response
#2UPDATE Employee
Thu, August 25, 2016
Dear Customer,
We are disappointed to hear that you feel this way. We want to help address your concerns, but unfortunately we are unable to locate your account with the information provided. Please send your contact info to [email protected] so that we can look into this and help make things right, and mention Ripoff Report in the subject line.
Thank you.
