Miranda mother of two
Temple,#2Author of original report
Sat, February 28, 2009
After writing the first rip off report I was contacted by Empire today to try to resolve this matter. They will not remove the floors, they will not refund me the money or check to make sure I was quoted a resonable price even after I got quoted a better price from OFFICE DEPOT for real wood. Empire Today did however want me to alow one of their flooring inspecters to examine the floors. I agreed. The flooring inspecter named Wesley Holly contacted me and gave me a day that would be good for us both but it was 2 weeks in advance. Then I get out of work and he is on my voice mail wanting to come by the next morning. That wouldn't work for me so we agreed to keep the original date. Then on the date he was suppose to inspect the floor I waited all day untill I had to go to work and no phone call or anything. When I get out of work there was a message that he needed directions to my house for our meeting tomorrow. I checked the calendar and he clearly put it on the wrong date. So I called him back in the morning and he had already been in my area and wasn't comming back that day. So we made another appointment I gave him directions and told him what sub division I was in. I had someone here waiting here for him while I went to work. I refuse to loose money over a flaky flooring inspecter hired by a fraudulent company. He never showed. When I got out of work there were rude messages on my voice mail on how he couldn't find my house and didn't know why I wasn't answering the phone and how he can't keep driving all over for addresses that are not in his Garmin. This is just one more fine example of what hell Empire puts you through after they get you for all your money and give you crap product. Then refuse to take responsibility or honor their promises. DO NOT BUY FROM THEM!!
Empire
Northlake,#3UPDATE Employee
Tue, February 10, 2009
Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at [email protected] so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service. Sincerely, Consumer Advocate Team Empire Today, LLC
Miranda mother of two
Temple,#4Author of original report
Thu, January 15, 2009
I was called today by Felecia at the corporate office reguarding this ripoff report. She said she is sorry that I am having problems with my product and they can have someone come out and inspect it. I told her the only thing I am interested in is getting this crap product out of my house so I can have real flooring put in. I am tired of being lied to and given the run around about keeping this crappy flooring and I have no intention in keeping it. She said she would have the customer service person call me. I told her I have talked to a customer service person and all I get is the same run around about 3 day install and how I am stuck with the crappy flooring and they can not honor anything the sales person told me. She said he would be calling from the corporate offices and would get in contact with me me in the next few days. So he calls me an hour after I get off the phone with her and tells me that they were already paid for the flooring and I am stuck with them reguardless and they will not pick them up but they will come out and inspect them to make sure it is a warenty issue. I asked him when is my warrenty up and he couldn't answer me. I asked him twice. He said he was going to call the area people here and have an inspection done sometime next week. So they would be calling me to set up an appointment. Another run around yet again!!! Anyone who has this problem in GA go to www.ga.gov and get ahold of the BBB, consumer report commission, and a great consumer protection attorney. This company is nothing but liers and give you crap then tell you your stuck with it and give you a runaround until the warenty is up then say there is nothing that can be done. I have been trying since Sepetember to get this crap out of my house.