- Report: #155844
Complaint Review: Empire Today - Internet
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Author Confirmed
Why?
Empire Today
empire-today.com Internet, U.S.A.
Phone:
800-588-2300
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Empire Today confusing customer reps, cancelled my appt. without my approval Ripoff Internet
I made an appt with Empire Carpets to come to our home today, 9/2/05. Last night I had to cancel and did so via email. We were able to rearrange out plans so I called Empire this morning and spoke with a rep. who reinstated our initial appt. Several hours later I recieved a phone call stating that our appt. had been cancelled and that specific time was not available. After being on the phone for nearly 1 1/2 hours to try to rectify this situation Empire was completely unsympathetic and would not budge in trying to make an appt for us. I then told them that there company is nothing like what is represented on their commercials. I will never be treated like that again. I guess our money and business was not that important to them.
Deborah
Rancho Santa Margarita, California
U.S.A.
Deborah
Rancho Santa Margarita, California
U.S.A.
2 Updates & Rebuttals
Mike
San Luis,California,
U.S.A.
Empire Today is a good company .. NOTICE, this REBUTTAL has the same IP address amd different Author name from the previous Report rebuttal filed 20 minutes apart!.
#2Consumer Comment
Thu, September 22, 2005
I checked Empire Today out before I had carpet installed and even though I saw a few complaints on this site I decided to go with them anyway based on referrals from friends and after reviewing their company with the BBB and finding them to have a satisfactory record. I just wanted to say that I am very pleased with the purchase and installation of my carpet. Both the sales person and installers were very professional in their work. The installers were very concerned with every detail of the job. I will definitely refer your company to my many friends and work associates and will look forward to doing more business with Empire myself.
Mike
Northlake,Illinois,
U.S.A.
Empire Today Response
#3UPDATE Employee
Tue, September 20, 2005
Deborah, Please accept my apologies on the behalf of Empire Today, LLC for the negative experience you have recently had. I assure you this experience is nto typical. If there is any way I can assist you in the future, please feel free to contact me. Sincerely, Mike Hatak National Customer Service Manager Empire Today, LLC 888-588-2315
