- Report: #1344765
Complaint Review: Emporium - Los Angelos California
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Emporium
Wilshire Blvd Los Angelos, California, USA
Web:
www.emporium.com
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Emporium Pacific Credit Group STAY AWAY.......SCAM!! Los Angelos California
Stay far away from this company. I really believe this is a scam to get your information. I placed an order on November 23rd. Received an e-mail one week later that my order has been placed on hold. Called for two straight weeks and was given 9 different stories on why i have not received my product. Every time i called, customer service would send me to billing and billing would send me to customer service. I even asked to talk to a supervisor and every time i was told they were not there or "in a meeting". I was told for 3 straight days that a supervisor would call me. Never received a call.
I was told everything from the product was not in stock to i have to call my bank to get them to release the ACH. I was told by one rep that they are running really behind due to demand and my order was not in the system even though they sent me an order number and it was in the system for customer service. Every time i called they put me off and tried to tellme something to get off the phone. Asked the name of one of the reps and she refused to give me her name.
This was my first and last order with them. I cancelled the order but still expecting issues even though i cancelled. I really believe this company is a scam. Every person i talked to had an accent so i do not think they are from this courntry. Really believe this is a scam to get my information. I will be filing a report with the BBB as well as the Attorney General. DO NOT DO BUSINESS WITH THIS COMPANY!!!
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, January 10, 2017
Hello Valued Customer
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working to improve our customer service and we are working on updating our process so that we can update customers more quickly regarding their orders.
We understand your concerns, and will do what we can to provide you with information regarding your order cancellation.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
