Ripped_off!
Joplin,#2Consumer Comment
Wed, April 23, 2008
In previous reports about emusic, an "employee" suggested sending an email to their customer service. I have sent 5 emails, and they won't respond. This same "employee" suggested calling emusic and offered the following URL: http://www.emusic.com/about/contact/office.html If you call the numbers listed, you get a recorded message saying that all their electronic voicemail boxes are full. If you call customer service number directly, you are told that emusic doesn't current "support live customer service." In other words, they take your money in a fraud, and then there isn't even a way to complain about it, or ask for a refund. These folks are SLEEZE-BAGS and should be avoided!
Ripped_off!
Joplin,#3Consumer Comment
Tue, April 22, 2008
An "employee" gave contact information via email and long distance telephone. BUT, emusic doesn't answer email complaints, won't refund money that they billed fraudulently, and when they do a bait and switch ("free" trial membership is actually a full membership which you get charged for)...they don't answer emails satisfactorily. As for the phone number? Well, not only do the bill me fraudulently, but then I have to pay for the phone call? Not everyone has unlimited long distance. If you're an "employee" then why not just quit defrauding people, then we wouldn't need to go through so much hassle just to get $10 back (which we'll never see again!)
Anonymous
New York,#4UPDATE Employee
Tue, April 01, 2008
To contact Customer Service http://www.emusic.com/contact/index.html By email http://www.emusic.com/about/contact/office.html By Phone