- Report: #287096
Complaint Review: Emusic.com - Internet
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Emusic.com
emusic.com Internet, U.S.A.
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Emusic.com Don't sign up for free Emusic.com free trial -they charged me even after I cancelled account!!! Chicago Internet
I got a coupon for 25 free songs if you sign up for a free trial on Emusic.com at Jewel-Osco. I signed up for the free trial. I had a tough time redeeming my free songs as they don't have a very wide selection of music. Immediately after downloading a few older songs, I decided to cancel my trial. I went through the proper channels on their Website to cancel my trial, and the Website said I would get an email confirming my cancellation.
I never received an email, and about a week later, my account was charged for one month of service. I immediately emailed customer service several times. They do not list a phone number on their Website, and I was not getting any of the promised autoresponses after submitting my inquiries. I finally received an autoresponse, but nothing has been done to cancel my account or refund my money. Stay far away from this service, it is definitely not worth it!
Disgruntled
Chicago, Illinois
U.S.A.
I never received an email, and about a week later, my account was charged for one month of service. I immediately emailed customer service several times. They do not list a phone number on their Website, and I was not getting any of the promised autoresponses after submitting my inquiries. I finally received an autoresponse, but nothing has been done to cancel my account or refund my money. Stay far away from this service, it is definitely not worth it!
Disgruntled
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Cynthia
Oak Park,Illinois,
U.S.A.
Any Progress
#2Consumer Comment
Tue, February 12, 2008
Have you had any success?
Disgruntled
Chicago,Illinois,
U.S.A.
Refund Pending...
#3Author of original report
Tue, November 27, 2007
I called this number from another post, 212-300-2855. You have to wait for a minute or two after the recording, then press 1 for Customer Service. I was connected to an agent who said they would refund my card in the next 3-5 days. I'll update you when/if I see the refund.
