Shannon
Orem,#2UPDATE Employee
Thu, February 09, 2006
We are writing in response to the recent complaint about our company, Encenta Promotions posted on Rip-Off Report. We have issues with websites such as those that report (good and bad) tales such as these but don't follow up with due diligence and collect the whole story. However, given the nature of the internet beast, there's not too much we can do about it. :) These promotional getaways can be a great gift when used correctly. We go through great lengths to specifically outline the entire process in our helpful hints, and then reiterate several key points on the Registration and Reservation Request Forms, to try and make sure all of the guidelines are followed. We proudly travel thousands of very happy customers every year. We've sold over 200,000 of our getaways and recognize that even with our best efforts we can't make everyone's travel plans perfect. While we do have 50 complaints with the Better Business Bureau (all of which have been successfully resolved), and 13 on this site, we view that as an extremely small percentage. We also receive letters daily from travelers that have used our getaway, thanking us for the wonderful time they had. The internet feedback on the certificates is largely from a promotional purchaser who then re-sold the certificates to various parties - something not allowed by our contracts. As for the list of locations, we do not release locations of the hotels. There are a couple of reasons a hotel list is not provided. First, as part of the agreement with the properties that have chosen to participate, they would prefer to not be contacted directly, prior to your reservation being made and confirmed. Second, is that occasionally the properties are rotated, and what might be available today in a particular destination, could be different tomorrow. You should have a map included with the packet you received. Just indicate the destination you would like to go and your reservationists will discuss the hotel locations before confirming your travel date. We are not a reservation travel system but act as the intermediary for matching available rooms with travelers. We actually purchase rooms from these hotels and so we ask that clients choose locations per the directions so we can in turn contact the hotels we currently have listed under contract to check for availability on behalf of the client. If there is no availability at the first chosen location we can proceed to the next in a timely manner. If you take the steps outlined in the brochure we can get your reservation moved through the process. We would also like to mention what we do not support the comments that were made by our former Vice President of Sales in reference to some complaints. We apologize for any miscommunication he may have left with his comments. We hope this helps clarify how we do business. Sincerely, The Encenta Promotions Management Team