Complaint Review: Encore motors of Sarasota Inc. - Sarasota Florida

After being on the road for three days, the dealer was not wiilling compensate for the aircraft fare to go back to return the 2011 Toyota Prius that i purchased in good faith from that dealership. I was promised to have the title ready upon arrival to the dealership, and then laughing about it Mr Lussier said that i would not be happy about the fact that the tile was not ready, that i would have the same problem that i had with another dealer from Texas that made the same promise. I did not think that it was funny that i would have to wait so long to get the car title after so many days, this was a vehicle intended to be used commercially, every day

that i did not have the title to the car i was loosing revenue, Mr Lussier found that very amusing. When i arrived at the dealership i was dead tired, it was past midnight when i picked up the car and i was not able to see in detail anything that was wrong with it, so i drove off thinking that the dealer was an honest seller. The next day I informed Mr Lussier that the oil dipstic was jammed, and once i removed it, the dipstick showed that the crankcase was bone dry, that was not a laughing matter either, Mr LUssier laughed about that incident again, and said that it was a good thing that i was able to remove the dipstick to inspect the oil levels in the

car. I put three quarts and a half quarts of oil and continued driving until i was around Tallahasse, Fl, that i noticed that the left side of the rear bumper had become disengaged from the frame, i taped it back up, and called the dealer for advice. I informed Mr Lussier that as far as i could see the car had been hit in the rear, and the carfax report did not indicate anything to that effect because either his shop masked the accident, or the previous owner did that to get a higher amount for the car when he/she traded it in to Mr LUssiers shop. Mr Lussier knows that if any damage is not subject to insurance repairs it is not going to appear on the carfax.

I simply asked Mr Lussier that i should be compensated $1,000 for all the hassle and his dealership deception to me so that i could bring the car back to their facility, and his answer was that they would only compensate me for the amount that i paid for the vehicle, plus a $150 allowance for the oil replacement problem. I submitted my complaint to ebay, and i was reimbursed the $1,000 that i asked from Mr Lussier to begin with, after i submitted my statements and that of the reputable auto body shop in California, which indicated that whoever repaired the damage to the car simply masked what happened to it, and that if the car

had been fixed or repaired via the insurance company at the time, the expenses to repair it would have been to high, and therefore would have been considered a total loss. Either the dealership got ripped off by the previous owner or once they realized that they were ripped decided to half a*s fix the problem. Mr Lussier dealership is a dishonest outfit with lack of integrity, and i would never ever buy anything from them ever at all.

My name is Dan Lussier. I dealt directly with Mr. Figeac during the early part of the transaction. He purchased a 2011 Prius for $7500 on eBay. It was was sold with a clean car fax and was in good shape when it left the store. Mr. Figeac looked the car over and then drove an hour or so to his relatives where he stayed overnight. He called the next day to let me know the oil had not been changed. I immedialtely authorized an oil change reimbursement. I asked him to stop in at a shop for the oil change and he did. In the mean time his wife called in to discuss why we did not already send the title out. I explained it takes a few days and that is why we offer 30 day temp tags. We spoke and did have a laugh but we did so together. I was polite and professional. Mr. Figeac called from Talahasee FL on his way back a day or two later. He was on his way to his home in California and was concerened about the bumper hardware loosening. We spoke for a few minutes regarding the bumper. A space was opening between the corner of the rear bumper and the car. Without heitation I offered a full refund for the car. We did not discuss driving or trip reimbursment because he informed me he wanted to keep the car. We agreed that he would send over an estimate to tighten the bumper when he got home. 3-4 weeks later I received an estimate for $4000+. I turned the information over to the delaership owner and he handled the resolutuion process. He asked him to bring it to the Toyota dealership or other reputable body shop so all could consider a second opinion. Mr. Figeac refused to bring it anywhere. Mr. Figeac threatened to go onto websites like this and make reports unless the dealership paid a high price. The dealership was eager to settle in order to make a customer happy and avoid issues like this but would not do so unless advised by a third party what the cost would be. Mr. Figeac made a complaint with FL DMV for $2000. The FL DMV assigned the report to a field officer who reviewed the complaint and advised Mr. Figeac to get a second opinion. Next we heard about this comment on this site and made this rebuttal. The dealership always does the right thing as long as our customer is willing to be reasonable wih the resolution. We enjoy a great reputation in The Sarasota area as we have been in business for 15+ years in the same facility. We did reimburse for the oil change immedialtely.